Abstract
My personal motivation for conducting this research has been pragmatic. I worked as a solution, process and information architect, and as a consultant for a large communications technology and service provider. Along with developing process architecture and models, my duties often included evaluating vendor offerings for various Information Technology (IT) initiatives. During the period 2005-2012, I was specifically assigned to work on initiatives related to achieving firm performance improvement through BPM-related approaches and technologies. In this study, I have focused on gathering empirical support for BPM initiatives employing BPM-related technologies, specifically, Business Process Management Systems (BPMS), and also initiatives that use BPM maturity models as decision making tools for indicating directions or paths to achieve improved firm performance.
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© 2015 Springer Fachmedien Wiesbaden
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Hyötyläinen, T. (2015). Introduction. In: Steps to Improved Firm Performance with Business Process Management. Advances in Information Systems and Business Engineering. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-07470-8_1
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DOI: https://doi.org/10.1007/978-3-658-07470-8_1
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Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-07469-2
Online ISBN: 978-3-658-07470-8
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