Skip to main content

An Examination of The Effects of Message Content that Categorizes the Customer

  • Chapter
  • First Online:
Advances in Advertising Research (Vol. IV)

Part of the book series: EAA Series ((EAA))

Abstract

Categorization of customers, in terms of market segmentation, is a fundamental point of departure for marketing. Many marketers have also been inspired by the idea that marketing messages should be tailored for selected target groups. Typically, with this approach, not only the product per se, but also the ways in which customers are addressed by marketing communications, should be adapted to various characteristics of the target group.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Barreto, M. and N. Ellemers (2003), “The effects of being categorized: the interplay between inter-nal and external social identities,” in: European Review of Social Psychology, Vol. 14, 139–170.

    Article  Google Scholar 

  • Brown, S. P. and D. M. Stayman (1992), “Antecedents and consequences of attitude toward the ad: A meta-analysis,” in: Journal of Consumer Research, Vol. 19 (June), 34–51.

    Article  Google Scholar 

  • Burke, P. (1991), “Identity processes and social stress,” in: American Sociological Review, Vol. 56 (December), 836–849.

    Article  Google Scholar 

  • Campbell, M. E. and L. Troyer (2007), “The implication of misclassification by observers,” in: American Sociological Review, Vol. 72 (October), 750–765.

    Article  Google Scholar 

  • Clair , J. A.; Beatty, J. E. and T. L. Maclean (2005), “Out of sight but not out of mind: Managing invisible social identities in the workplace,” in: Academy of Management Review, vol. 30(1),78–95.

    Article  Google Scholar 

  • Frable, D. E. S. (1993), ”Dimensions of marginality: Distinctions among those who are different,” in: Personality and Social Psychology Bulletin, Vol. 19(4),370–380.

    Article  Google Scholar 

  • Higgins E. T.; Klein, R. and T. Strauman (1985),“Self-concept discrepancy theory: A psychological model for distinguishing among different aspects of depression and anxiety,“ in: Social Cogni-tion, Vol. 3(1),51–76.

    Article  Google Scholar 

  • Hogg, M. A. and D. J. Terry (2000), “Social identity and self-categorization processes in organiza-tional contexts,“ in: Academy of Management Review, Vol. 25(1),121–140.

    Google Scholar 

  • Howard, J. A. (2000),“Social psychology of identities,“ in: Annual Review of Sociology, Vol. 26(1),367–393.

    Article  Google Scholar 

  • Jenkins, R. (2000), “Categorization: identity, social process and epistemology,“ in: Current Socio-logy, Vol. 48(3),7–25.

    Article  Google Scholar 

  • Markus, H. and P. Nurius (1986), “Possible selves“, in: American Psychologist, Vol. 41(9),954–969.

    Article  Google Scholar 

  • Pollay, R. W. (1986), “The distorted mirror: Reflections on the unintended consequences of adverti-sing,“ in: Journal of Marketing, Vol. 50 (April), 18–36.

    Article  Google Scholar 

  • Schmitt, M. T. and N. R. Branscombe (2001), “The good, the bad, and the manly: Threats to one’s prototypicality and evaluations of fellow in-group members,“ in: Journal of Experimental Social Psychology, Vol. 37(6),510–517.

    Article  Google Scholar 

  • Schrauger, J. S. (1975), “Responses to evaluations as a function of initial self-perceptions,“ in: Psychological Bulletin, Vol. 82(4),581–596.

    Article  Google Scholar 

  • Swann, W. B. and C. A. Hill (1982), “When our identities are mistaken: Reaffirming self-conceptions through social interaction,“ in: Journal of Personality and Social Psychology, Vol. 43(1),59–66.

    Article  Google Scholar 

  • Söderlund, M. (2011),“Categorizing the customer in the service encounter and its effects on custo-mer satisfaction,“ paper presented at the Nordic Academy of Management Conference, Stock-holm University, August 22–24.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Magnus Söderlund .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Söderlund, M., Julander, CR. (2013). An Examination of The Effects of Message Content that Categorizes the Customer. In: Rosengren, S., Dahlén, M., Okazaki, S. (eds) Advances in Advertising Research (Vol. IV). EAA Series. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-02365-2_26

Download citation

Publish with us

Policies and ethics