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Analysis on the Implementation of the EFQM Excellence Model on the Companies in Galicia

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Soft Computing in Management and Business Economics

Part of the book series: Studies in Fuzziness and Soft Computing ((STUDFUZZ,volume 286))

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Abstract

The importance and awareness of quality within organizations has grown exponentially in the last decades, and together with Excellence constitutes an essential component nowadays. This research work aims at performing an analysis of the implementation of Total Quality Management through the European Excellence Model on companies/organizations of the Autonomous Region of Galicia (Spain). First of all, and as an introduction, the importance of quality at the moment is dealt with. Subsequently, we move on to summarize the principles of Total Quality Management and the need for change in organizational culture for its implementation. The third part is devoted to briefly analyze the EFQM Excellence Model as the basis of this research, and the fourth section summarizes the results.

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Authors and Affiliations

  1. Department of Economic Analysis and Business Administration, University of A Coruña, Corunna, Spain

    Manuel Martínez-Carballo & Estrella Vidal-Vázquez

Authors
  1. Manuel Martínez-Carballo
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  2. Estrella Vidal-Vázquez
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Correspondence to Manuel Martínez-Carballo .

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Editors and Affiliations

  1. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    Anna M. Gil-Lafuente

  2. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    Jaime Gil-Lafuente

  3. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    José M. Merigó-Lindahl

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Martínez-Carballo, M., Vidal-Vázquez, E. (2012). Analysis on the Implementation of the EFQM Excellence Model on the Companies in Galicia. In: Gil-Lafuente, A., Gil-Lafuente, J., Merigó-Lindahl, J. (eds) Soft Computing in Management and Business Economics. Studies in Fuzziness and Soft Computing, vol 286. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30457-6_8

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  • DOI: https://doi.org/10.1007/978-3-642-30457-6_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30456-9

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