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Effizientes Servicecontrolling

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Serviceinnovation

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Zusammenfassung

Die Entwicklung der eigenen Servicefähigkeiten erfordert bei den tendenziell eher produktorientierten Maschinen- und Anlagebauern erhebliche Veränderungen bei Mitarbeitern, Prozessen und Systemen. Diese Umgestaltungen sind tiefgreifend, und oftmals mit signifikanten Investitionen verbunden.

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Authors and Affiliations

  1. PRTM Management Consultants GmbH, PricewaterhouseCoopers, Seidlstraße 23, 80335, München, Deutschland

    Dr. Reinhard Geissbauer, Dipl. Phys. Alexander Griesmeier & Dipl. Kfm. Sebastian Feldmann

  2. PRTM Management Consultants GmbH, PricewaterhouseCoopers, Neue Mainzer Straße 28, 60311, Frankfurt, Deutschland

    Dipl.W. Inf. Matthias Toepert

Authors
  1. Dr. Reinhard Geissbauer
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  2. Dipl. Phys. Alexander Griesmeier
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  3. Dipl. Kfm. Sebastian Feldmann
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  4. Dipl.W. Inf. Matthias Toepert
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Corresponding author

Correspondence to Reinhard Geissbauer .

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© 2012 Springer-Verlag Berlin Heidelberg

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Geissbauer, R., Griesmeier, A., Feldmann, S., Toepert, M. (2012). Effizientes Servicecontrolling. In: Serviceinnovation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21239-0_8

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  • DOI: https://doi.org/10.1007/978-3-642-21239-0_8

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-21238-3

  • Online ISBN: 978-3-642-21239-0

  • eBook Packages: Business and Economics (German Language)

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