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Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines

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Advances in The Human Side of Service Engineering (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 601))

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Abstract

Around-the-clock operations in public safety and security are pervasive in modern society as crimes are increasing in rate. This drive security service operatives to work for long hours especially those deployed in high risk industries like banks. These working states create significant physiologic challenges in providing safe and productive operations. Alertness levels vary due to numerous factors inherent to individual, psychological, and working condition. This study is intended to investigate the correlation between all identified variables and critical factors affecting the sustained high alertness level for effective and maintained surveillance among bank security personnel for increased operational efficiency through ergonomic assessment. Overall, results show that additional tasks, hour of the work day, and smoker/non-smoker are useful predictors associated with alertness level of security bank personnel. Recommendations were geared to minimize the unfavorable outcomes of decreasing alertness in providing sustained attention.

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Notes

  1. 1.

    Guidelines Governing the Employment and Working Conditions of Security Guards and Similar Personnel in the Private Security Industry (DOLE, series of 2001).

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Authors and Affiliations

  1. Department of Industrial Engineering and Operations Research, University of the Philippines Diliman, Quezon City, Philippines

    Yoshiki B. Kurata & Aura C. Matias

  2. Department of Industrial Engineering, Technological Institute of the Philippines, Cubao, Quezon City, Philippines

    Yoshiki B. Kurata

Authors
  1. Yoshiki B. Kurata
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  2. Aura C. Matias
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Corresponding author

Correspondence to Yoshiki B. Kurata .

Editor information

Editors and Affiliations

  1. Department of Industrial and Systems Engineering, San Jose State University, San Jose, California, USA

    Louis E. Freund

  2. Department of Information Technology, Poznan University of Economics and Business, Poznan, Poland

    Wojciech Cellary

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Kurata, Y.B., Matias, A.C. (2018). Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines. In: Freund, L., Cellary, W. (eds) Advances in The Human Side of Service Engineering. AHFE 2017. Advances in Intelligent Systems and Computing, vol 601. Springer, Cham. https://doi.org/10.1007/978-3-319-60486-2_18

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  • DOI: https://doi.org/10.1007/978-3-319-60486-2_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60485-5

  • Online ISBN: 978-3-319-60486-2

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