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Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

  • Louis E. Freund
  • Wojciech Cellary
Conference proceedings AHFE 2017

Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 601)

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Gamification in Service Engineering

  3. Innovations in Quality and Safety Practices in Health Care Systems

  4. Smart Service World

    1. Front Matter
      Pages 101-101
    2. Md. Abul Kalam Siddike, Kazuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer
      Pages 115-127
  5. Service Science Education and T-Shaped Professionals

    1. Front Matter
      Pages 151-151
    2. Paolo Piciocchi, James C. Spohrer, Linda Martuscelli, Maria Cristina Pietronudo, Michele Scocozza, Clara Bassano
      Pages 178-190
  6. Worker and Consumer Factors in Service Engineering

  7. Back Matter
    Pages 239-240

Other volumes

  1. Proceedings of the AHFE 2017 International Conference on Affective and Pleasurable Design, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  2. Proceedings of the AHFE 2017 International Conference on Neuroergonomics and Cognitive Engineering, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  3. Proceedings of the AHFE 2017 International Conference on Design for Inclusion, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  4. Proceedings of the AHFE 2017 International Conference on Ergonomics in Design, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  5. Proceedings of the AHFE 2017 International Conference on Human Error, Reliability, Resilience, and Performance, July 17–21,2017, The Westin Bonaventure Hotel,Los Angeles, California, USA
  6. Proceedings of the AHFE 2017 International Conferences on Human Factors and Ergonomics in Healthcare and Medical Devices, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  7. Proceedings of the AHFE 2017 International Conference on Human Factors in Simulation and Modeling, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  8. Proceedings of the AHFE 2017 International Conference on Human Factors and Systems Interaction, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  9. Proceedings of the AHFE 2017 International Conference on Human Factors in Cybersecurity, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  10. Proceedings of the AHFE 2017 International Conferences on Human Factors in Management and Leadership, and Business Management and Society, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  11. Proceedings of the AHFE 2017 International Conference on Human Factors in Robots and Unmanned Systems, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  12. Proceedings of the AHFE 2017 International Conference on Human Factors in Training, Education, and Learning Sciences, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  13. Proceedings of the AHFE 2017 International Conference on Human Factors in Transportation, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  14. Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  15. Proceedings of the AHFE 2017 International Conference on Human Factors in Energy: Oil, Gas, Nuclear and Electric Power Industries, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  16. Proceedings of the AHFE 2017 International Conference on Human Factors, Sustainable Urban Planning and Infrastructure, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  17. Advances in The Human Side of Service Engineering
    Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  18. Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  19. Proceedings of the AHFE 2017 International Conference on Human Factors in Sports, Injury Prevention and Outdoor Recreation, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  20. Proceedings of the AHFE 2017 International Conference on Safety Management and Human Factors, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  21. Proceedings of the AHFE 2017 International Conference on Social & Occupational Ergonomics, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  22. Proceedings of the AHFE 2017 International Conference on Human Aspects of Advanced Manufacturing, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  23. Proceedings of the AHFE 2017 International Conference on Usability and User Experience, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  24. Proceedings of the AHFE 2017 International Conference on Advances in Human Factors and Wearable Technologies, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  25. Proceedings of the AHFE 2017 International Conference on Human Factors in Communication of Design, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
  26. Proceedings of the AHFE 2017 International Conference on Cross-Cultural Decision Making, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

About these proceedings

Introduction

 This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Keywords

Service Design Techniques Service-Dominant Logic Electronic Financial Services Service Usability Human Aspect of Service Systems Service Network Configuration Service-Oriented Modeling Service Systems Modeling Simulating Customer Experience Health Information Technology Service Communication Heuristic Behavior Analysis Finance Innovation Regulation Context-Related Service Services for Underserved Populations Cognitive Engineering AHFE 2017 Proceedings

Editors and affiliations

  • Louis E. Freund
    • 1
  • Wojciech Cellary
    • 2
  1. 1.Department of Industrial and Systems EngineeringSan Jose State UniversitySan JoseUSA
  2. 2.Department of Information TechnologyPoznan University of Economics and BusinessPoznanPoland

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-60486-2
  • Copyright Information Springer International Publishing AG 2018
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-319-60485-5
  • Online ISBN 978-3-319-60486-2
  • Series Print ISSN 2194-5357
  • Series Online ISSN 2194-5365
  • Buy this book on publisher's site
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