Abstract
Reading Quality Function Deployment case studies can be useful for understanding how professionals applied QFD and what the specific findings were. In this chapter, we take a look at eight real QFD projects, four in detail and four others briefly. However, imaginary names have been used for the companies involved. The Geotherm case study focuses on a small company that sells geothermal heat pumps, it is a longitudinal study, and in fact QFD was applied on two occasions. Wepartner is a large association of small and artisan companies, that applied QFD to study a territory and its potentialities. Citymove is a public transport company and the aim in that case was to understand who the customer was and how the service offered could be redefined. Elight shows the case of a lighting company which was going to plan the new product line. Paint is a paints producer that deployed QFD to design its production process better. Insure is a telephone and web based insurance company and the case study concerns the organisational planning of the Insure call centre. Mobile 1 is a project our team managed some time ago concerning new product planning for a mobile phone. Stone provides services to marble workers. Our target was to study the needs of registered companies and increase service performance through QFD. Each case has its own peculiarities that will be discussed. The reader needs a certain amount of knowledge about QFD, so I recommend reading Chaps. 2, 3 and 4 beforehand.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Candido (2002) Teoria ed applicazioni della metodologia QFD nei servizi. Il caso Unione Provinciale Artigiani di Padova (Theory and applications of QFD method in services. The case of UPA Padua). Dissertation, University of Padua
Maritan D (2010) Geothermal heat pump systems for multi apartment buildings: some case studies in Italy and project management implications. Proceedings world geothermal congress 2010, 25–29 April 2010, Bali, Indonesia
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Maritan, D. (2015). QFD Case Histories. In: Practical Manual of Quality Function Deployment. Springer, Cham. https://doi.org/10.1007/978-3-319-08521-0_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-08521-0_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-08520-3
Online ISBN: 978-3-319-08521-0
eBook Packages: Business and EconomicsBusiness and Management (R0)