Practical Manual of Quality Function Deployment

  • Davide Maritan

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Davide Maritan
    Pages 33-82
  3. Davide Maritan
    Pages 119-141
  4. Davide Maritan
    Pages 143-190

About this book


This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.


Analytic hierarchy process Fuzzy QFD House of quality KJ method New product development QFD QFD case study Quality Function Deployment Quality of design Total quality management

Authors and affiliations

  • Davide Maritan
    • 1
  1. 1.Soave (VR)Italy

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2015
  • Publisher Name Springer, Cham
  • eBook Packages Business and Economics
  • Print ISBN 978-3-319-08520-3
  • Online ISBN 978-3-319-08521-0
  • Buy this book on publisher's site
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