Abstract
Of all the possible organizational-improvement tools, metrics stands out for me as the most requested, misunderstood, feared—and useful. Defining metrics from a high level requires that I give you the What, Why, When, Where, Who, and How.
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© 2015 Martin Klubeck
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Klubeck, M. (2015). Metrics: The Basics. In: Planning and Designing Effective Metrics. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-0826-7_1
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DOI: https://doi.org/10.1007/978-1-4842-0826-7_1
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Publisher Name: Apress, Berkeley, CA
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Online ISBN: 978-1-4842-0826-7
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