Planning and Designing Effective Metrics

1. Front Matter

   Pages i-xii

   PDF

2. Metrics: The Basics

   • Martin Klubeck

   Pages 1-6

3. Establishing A Common Language

   • Martin Klubeck

   Pages 7-23

4. Designing and Documenting Your Metrics

   • Martin Klubeck

   Pages 25-58

5. Using Metrics as Indicators

   • Martin Klubeck

   Pages 59-68

6. Using the Answer Key

   • Martin Klubeck

   Pages 69-90

7. Establishing Standards and Benchmarks

   • Martin Klubeck

   Pages 91-97

8. Tools and Resources

   • Martin Klubeck

   Pages 99-110

9. Back Matter

   Pages 111-113

   PDF

Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple explanation of how to plan for and then design measurements to improve your organization?

Planning and Designing Effective Metrics—an abridged version of author and metrics expert Martin Klubeck's Metrics: How to Improve Key Business Results—provides that explanation and the tools you'll need to make your organization more effective. Not only does this brief book explain the "why" of metrics, but it walks you through a step-by-step process to create a clear picture of organizational health and how well you satisfy customer needs.

This book:

• Provides a guide for planning and designing useful metrics based on your unique organizational needs
• Offers the theory behind metrics to help you get exponentially better practical results
• Shows how to select and use the proper tools for creating, implementing, and using metrics
• Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise

Planning and Designing Effective Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. You will learn how to create valuable measures of organizational success, like repeat customers, customer loyalty, and word-of-mouth advertising. That will help you not only to improve organizational results—you'll also multiply your career opportunities.

Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.

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