Abstract
To fulfill and to apply the requirements of quality-oriented business process design described in chapter 2 the business processes and the quality aspects are to be described with a modeling language. In this chapter, we describe the standardized modeling language of Integrated Enterprise Modeling (IEM) that supports an object-oriented, comprehensible description of business processes as basis of planning and conducting QM activities. This results in an increase of the quality of the corporate planning process.
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© 1999 Springer Science+Business Media New York
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Mertins, K., Jochem, R. (1999). Quality-Oriented Design of Business Processes. In: Quality-Oriented Design of Business Processes. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5071-6_3
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DOI: https://doi.org/10.1007/978-1-4615-5071-6_3
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-7306-3
Online ISBN: 978-1-4615-5071-6
eBook Packages: Springer Book Archive