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Table of contents (9 chapters)
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Front Matter
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Back Matter
About this book
Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes.
The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.
Authors and Affiliations
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Fraunhofer Institute IPK Berlin, Germany
Kai Mertins, Roland Jochem
Bibliographic Information
Book Title: Quality-Oriented Design of Business Processes
Authors: Kai Mertins, Roland Jochem
DOI: https://doi.org/10.1007/978-1-4615-5071-6
Publisher: Springer New York, NY
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eBook Packages: Springer Book Archive
Copyright Information: Springer Science+Business Media New York 1999
Hardcover ISBN: 978-0-7923-8484-7Published: 31 July 1999
Softcover ISBN: 978-1-4613-7306-3Published: 10 October 2012
eBook ISBN: 978-1-4615-5071-6Published: 06 December 2012
Edition Number: 1
Number of Pages: XV, 197
Topics: Manufacturing, Machines, Tools, Processes, Operations Management, Organization, Sociology, general
Industry Sectors: Aerospace, Automotive, Biotechnology, Chemical Manufacturing, Consumer Packaged Goods, Electronics, Energy, Utilities & Environment, Engineering, IT & Software, Materials & Steel, Oil, Gas & Geosciences, Pharma