Requirements of Business Process Design

Abstract

The goal of business process design is to improve the customer orientation — especially by way of reducing processing times and improving the output regarding quality, delivery and costs. The new design of business processes may result in utilizing the integrative potentials of information processing technology, in integrating quality management, in improving the efficiency of the organization, and in incorporating indicators to illustrate cost structures. Business process should be oriented towards the corporate goals and the market requirements. The complexity should be reduced drastically. This will make business processes to a central element. The design of the organizational structure, the quality management system, the cost structures, the controlling system and the information systems should then be aligned with the business processes.