Abstract
With the increased level of competition due to globalization and improved telecommunication technologies, many of the natural barriers to enter for many markets became inconsequential. One of the most significant effects of increased competition is the erosion of profit margins. As such, companies need to find new ways of improving cost efficiencies: The answer was to better manage the supply chain. A supply chain consists of those interconnected companies, both upstream (i.e., supply channels) and downstream (i.e., distribution channels), and the ultimate consumer.
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Kenyon, G.N., Sen, K.C. (2015). The Dimensions of Supply Chain Quality. In: The Perception of Quality. Springer, London. https://doi.org/10.1007/978-1-4471-6627-6_11
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DOI: https://doi.org/10.1007/978-1-4471-6627-6_11
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