Abstract
The overall aim of this book, then, is to generate empirically informed accounts of the building process and discuss concepts of cooperative work and coordinative practices in order to frame technology development. As mentioned, the main questions being addressed are these: How do multiple actors from diverse organizations and disciplines achieve concerted action in the building process? Through which practices is such action coordinated and integrated? How can these coordinative practices be conceptualized? How can empirical material and conceptual distinctions derived from an ethnographic study of the building process inform the design of computational technology in support of cooperative work?
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Proceedings from the ACM1 conferences on CSCW has been bi-anually since 1986 and anually since 2010.
- 2.
Incidentally, this is a position that has been influential and widely cited in area of Human-Computer Interaction (HCI) (Schmidt 2011).
- 3.
RFID is an acronym for Radio Frequency Identification and denotes any identification system in which electronic devices occur that use radio waves fields to communicate with identification units fastened to objects.
References
Appelt, W. 2001. What groupware functionality do users really use? Analysis of the usage of the BSCW system. Proc. 9th Euromicro Workshop on PDP.
Austin, J. 1961. Philosophical Papers, Text ed. by J.O. Urmson and G.J. Warnock. (3 rd ed., 1979) ed. Oxford University Press, Oxford.
Bannon, L., K. Schmidt. 1989. CSCW: Four characters in search of a context,’ in ECSCW’89: Proceedings of the First European Conference on Computer Supported Cooperative Work, Gatwick, London, 13–15 September 1989, 358–372.
Basalla, G. 1988. The Evolution of Technology. Cambridge University Press, Cambridge.
Benford S, J.B., L. E. Fahlen, and C. Greenhalgh. 1994. Managing Mutual Awareness in Collaborative Virtual Environments VRST’94.
Bentley, R., T. Horstmann, J. Trevor. 1997. The World Wide Web as Enabling Technology for CSCW: The Case of BSCW. Computer Supported Cooperative Work (CSCW): An International Journal 6(2&3) 111–134.
Bogia, D., P. William, J. Tolone, C. Bignolie, S.M. Kaplan. 1996. Issues in the Design of Collaborative Systems: Lessons from ConversationBuilder. D.Z. Shapiro, M. Tauber, R. Traunmüller, eds. The Design of Computer Supported Cooperative Work and Groupware Systems. North Holland, Amsterdam, 401–422.
Borning, A., M. Travers. 1991. Two approaches to causal interaction over computer and video networks Proc. ACM Conf. Human Factors in Computing Systems CHI’91 ACM, New York 13–19.
Bourdieu, P., J. Chamboredon, J. Passeron. 1991. The Craft of Sociology. Walter de Gruyter, Berlin.
Bowker, G., S. Star, W. Turner. 1997. Social Science, Technical Systems, and Cooperative Work. Erlbaum, Mahwah, N.J.
Carstensen, P., C. Sørensen. 1996. From the Social to the Systematic: Mechanisms supporting coordination in design. Computer Supported Cooperative Work. The Journal of Collaborative Computing 5(4) 1996.
Christensen, L.R., E. Grönvall. 2011. Challenges and Opportunities for Collaborative Technologies for Home Care Work. in Proceeding of ECSCW ’11 the European Conference on Computer-Supported Cooperative Work, Aarhus, Denmark, September 24–28 2011. Springer, London, 61–81.
Crabtree, A., T. Rodden, P. Tolmie, G. Button. 2009. Ethnography considered harmful Proceedings of the 27th international conference on Human factors in computing systems. ACM, Boston, MA, USA.
Dourish, P. 2001. Where the Action Is: The Foundations of Embodied Interaction. MIT Press, Cambridge, MA.
Dourish, P. 2006. Implications for Design. Proc. ACM Conf. Human Factors in Computing Systems CHI 2006 (Montreal, Canada). 541–550.
Dourish, P., V. Bellotti. 1992. Awareness and Coordination in Shared Work Spaces ACM Conference: Computer Supported Cooperative Work, 107–114.
Dourish, P., S. Bly. 1992. Portholes: Supporting awareness in a distributed work group. Proc. ACM Conf. Human Factors in Computing Systems CHI’92. ACM, New York.
Dourish, P., G. Button. 1998. On “Technomethodology”: Foundational Relationships between Ethnomethodology and System Design.. Human-Computer Interaction 13(4) 395–432.
Flores, F., M. Graves, B. Hartfield, T. Winograd. 1988. Computer Systems and the Design of Organizational Interaction. ACM Trans. on Office Information Systems 6(2) 153–172.
Gajewska, H., M. Manasse, D. Redell. 1995. Argohalls: Adding support for group awareness to the argo telecollaboration system. Proc. ACM Conf. User Interface Software and Technology UIST’95. ACM, New York.
Greenberg, S. 1996. Peepholes: Low cost awareness of one’s community. Short paper presented at ACM Conf. Human Factors in Computing Systems CHI’96, Vancouver.
Grudin, J. 1991. CSCW: The convergence of two development contexts Chi’ 91 Conference Proceedings, ACM Conference on Human Factors in Computing Systems, 27 april–2 may 1991, New Orleans., 91–97.
Gutwin, C., S. Greenberg. 1998. The effects of awareness support on groupware usability Proc. ACM Conf. Human Factors in Computing Systems, CHI’98. ACM, New York, 511–518.
Hammersley, M., P. Atkinson. 1997. Ethnography: Principles in Practice. Routledge, Oxon.
Harper, R.H.R., J.A. Hughes. 1993. What a f-ing system! send ’em all to the same place and then expect us to stop them hitting: Making technology work in air traffic control. G. Button, ed. Technology in Working Order: Studies of work, interaction, and technology. Routledge, 127–144.
Harper, R.H.R., J.A. Hughes, D.Z. Shapiro. 1989a. Working in harmony: An examination of computer technology in air traffic control. Proceedings of the First European Conference on Computer Supported Cooperative Work, Gatwick, London, 13–15 September, 1989, Gatwick, 73–86.
Harper, R.R., J.A. Hughes, D.Z. Shapiro. 1989b. The Functionality of Flight Strips in ATC Work. The report for the Civil Aviation Authority. Lancaster Sociotechnics Group, Department of Sociology, Lancaster University.
Heath, C., P. Luff. 1992. Collaboration and control: Crisis management and multimedia technology in London Underground control rooms. Computer Supported Cooperative Work (CSCW) An International Journal 1(1–2) 69–94.
Heath, C., M.S. Svensson, J. Hindmarsh, P. Luff, D. Lehn. 2002. Configuring Awareness. Computer Supported Cooperative Work 11 317–347.
Heath, C.C., P. Luff. 1996. Convergent activities: Line control and passenger infor- mation on the London Underground. Y. Engeström, D. Middleton, eds. Cognition and Communication at Work. Cambridge University Press, Cambridge, 96–129.
Johnson, P. 1992. Supporting Exploratory CSCW with the ERGET Framework. Proceedings CSCW ’92 Conference on Computer Supported Cooperative Work, Toronto, Canada, Oct 31th to Nov 4, 1992 ACM Press, 298–305.
Kreifelts, T., E. Hinrichs, K.-H. Klein, P. Seuffert, G. Woetzel. 1991. Experiences with the DOMINO Office Procedure System. Proceedings of the Second European Conference on Computer Supported Cooperative Work. Amsterdam 24–27 September 1991. Klüwer Academic Publishers, Amsterdam, 117–130.
Malinowski, B. 1984. Argonauts of the Western Pacific Waveland Press, London.
Malone, T., H.-W. Lai, C. Fry. 1995. Experiments with OVAL: A Radically Tailored Tool for Cooperative Work. ACM Transactions on Office Information Systems 13(2) 177–205.
Narine, T., M. Leganchuk, M. Mantei, W. Buxton. 1997. Collaboration awareness and its use to consolidate a disperse group. Proc. Interact ’97. Kluwer, Dordrecht, 397–404.
Plowman, L., Y. Rogers, M. Ramage. 1995. What are workplace studies for? Proc. Fourth European Conf. Computer Supported Cooperative Work ECSCW’95. Dordrecht: Kluwer, 309–324.
Potter, J. 2002. Two kinds of natural. Discourse Studies 4(4) 539–542.
Randall, D., R. Harper, M. Rouncefield. 2007. Fieldwork for Design – Theory and Practice. Springer, London.
Sacks, H. 1992. Lectures on Conversation. Blackwell, Oxford.
Schmidt, K. 1999. The critical role of workplace studies in CSCW. C. Heath, J. Hindmarsh, P. Luff, eds. Workplace Studies: Recovering Work Practice and Informing Design. Cambridge University Press., Cambridge.
Schmidt, K. 2011. Cooperative Work and Coordinative Practices: Contributions to the Conceptual Foundations Of Computer Supported Cooperative Work (CSCW). Springer, London.
Schmidt, K., L. Bannon. 1992. Taking CSCW Seriously: Supporting Articulation Work. Computer Supported Cooperative Work (CSCW). An International Journal. 1(1–2) 7–40.
Schmidt, K., C. Simone. 1996. Coordination mechanisms: Towards a conceptual foundation of CSCW systems design. Computer Supported Cooperative Work: The Journal of Collaborative Computing 5(2–3) 155–200.
Silverman, D. 2008. A very short, fairly interesting and reasonably cheap book about qualitative research. Sage Publications, London.
Simone, C., S. Bandini. 2002. Integrating Awareness in Cooperative Applications through the Reaction–diffusion Metaphor.. Computer Supported Cooperative Work 11 495–530.
Strauss, A. 1985. Work and the division of labor. The Sociological Quarterly 26(1) 1–19.
Strauss, A. 1988. The Articulation of Project Work: An Organizational Process. The Sociological Quarterly 29(2) 163–178.
Winograd, T., F. Flores. 1986. Understanding Computers and Cognition: A New Foundation for Design. Ablex Publishing Corp., Norwood, New Jersey.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag London
About this chapter
Cite this chapter
Christensen, L.R. (2013). The Practice-Oriented Research Program in CSCW. In: Coordinative Practices in the Building Process. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-4471-4117-4_2
Download citation
DOI: https://doi.org/10.1007/978-1-4471-4117-4_2
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-4116-7
Online ISBN: 978-1-4471-4117-4
eBook Packages: Computer ScienceComputer Science (R0)