Skip to main content

A Background on Utilities and Maintenance Management

  • Chapter
  • First Online:
Maintenance Management in Network Utilities

Part of the book series: Springer Series in Reliability Engineering ((RELIABILITY))

  • 1545 Accesses

Abstract

The expression “public utility” or “utility”, first used in 1903, is defined by Merriam-Webster’s Collegiate® Dictionary, Eleventh Edition (http://www.merriam-webster.com), as “a business organization performing a public service and subject to special governmental regulation”. In the same manner, the Encyclopædia Britannica (http://www.britannica.com) explains “public utility” as “an enterprise that provides certain classes of services to the public, including common carrier transportation; telephone and telegraph; power, heat, and light; and community facilities for water, sanitation, and similar services”. Therefore, “public utility” could be defined as a business organization that provides, by means of an infrastructure, specific services to the public, subject to special governmental regulation to facilitate coverage according to social criteria. Within this definition, we may find, amongst other types of businesses, airlines, railroads, buses, trucking, canals, ferries, electricity, light, oil, natural gas, heat, water, sanitation, waste collection, or telecommunications companies.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Acuña S, Ferré X (2001) Software process modeling. In: Proceedings of the 5th World multiconference on systemics, cybernetics and informatics (SCI 2001). Orlando Florida: 1–6

    Google Scholar 

  2. AEM, Asociación Española de Mantenimiento (2005) El Mantenimiento en España: Encuesta sobre su situación en las empresas españolas. Spanish Maintenance Association

    Google Scholar 

  3. Bagadia K (2006) Computerized maintenance management systems made easy: How to evaluate, select, and manage CMMS. Mc Graw-Hill, USA

    Google Scholar 

  4. Bangemann T, Rebeuf X, Reboul D, Schulze A, Szymanski J, Thomesse JP, Thron M, Zerhouni N (2006) Proteus-Creating distribuited maintenance systems through an integration platform. computers in industry, Elselvier

    Google Scholar 

  5. Beatty RW, Schneider CE (1997) New HR roles to impact organizational performance: From partners to players. Hum Resour Manag 36(1):29–37

    Article  Google Scholar 

  6. Beck K, Joseph J, Goldszmidt G (2005) Learn business process modeling basics for the analyst. IBM, www-128ibm.com/developersworks/libra-ry/wsbpm4analyst

  7. Berry L, Bennet C, Brown C (1989) Calidad de servicio: una ventaja estratégica para instituciones financieras. Díaz de Santos, Madrid

    Google Scholar 

  8. Bitner M, Booms B, Tetreault M (1990) The service encounter: diagnosing favourable and unfavourable incidents. J Mark 54:71–86

    Article  Google Scholar 

  9. Carter RA (2001) Shovel maintenance gains from improved designs, tools and techniques. Elsevier Engineering Information, Amsterdam

    Google Scholar 

  10. Clark J (1995) Managing innovation and change: people, technology and strategy. Business and Economics 19(4)495–515

    Google Scholar 

  11. CMMI—Capability Maturity Model Integration (2007) CMMI® for Development, Version 1. CMMI-DEV, V1.2, CMU/SEI-2006-TR-008, ESC-TR-2006-008. Software Engineering Institute

    Google Scholar 

  12. Crain M (2003) The role of CMMS. Industrial Technologies Northern Digital, inc

    Google Scholar 

  13. Crespo Márquez A (2007) The maintenance management framework. models and methods for complex systems maintenance. Springer, Reino Unido

    Google Scholar 

  14. Crespo Márquez A, Iung B (2006) Special issue on e-maintenance. Comput Ind 57(1):473–475

    Google Scholar 

  15. Crespo Márquez A, de Moreu LP, Sanchez HA (2004) Ingeniería de mantenimiento. Técnicas y Métodos de Aplicación a la Fase Operativa de los Equipos. Aenor, España

    Google Scholar 

  16. Dandois PA, Ponte J (1999) La administración del conocimiento organizacional. El management en el siglo XXI

    Google Scholar 

  17. Davenport TH, Prusak L (1998) Working knowledge. Harvard Business School Press 2000, Boston

    Google Scholar 

  18. Davenport T, Short J (1990) The new industrial engineering: information technology and business process redesign. Sloan Manag Rev 31(4):11–17

    Google Scholar 

  19. Davenport T (1993) Process innovation: reengineering work through information technology. Harvard Business School Press, Dartmouth’s

    Google Scholar 

  20. Earl MJ, Khan B (1994) How new is business process redesign? Euro Manag J 12(1):20–30

    Article  Google Scholar 

  21. Edwards JD (1987) Improved utilization of maintenance manpower. Maint Manag Intern 6:285–293

    Google Scholar 

  22. Feldmann CG (1998) The practical guide to business process reengineering using IDEF0. House Publishing, Dorset

    Google Scholar 

  23. Framiñán J (2007) Introducción a la arquitectura y desarrollo de sistemas de información basados en la web. Versión 0.6

    Google Scholar 

  24. Garrison WL, Levinson DM (2006) The transportation experience: policy, planning, and deployment. Oxford University Press, New York

    Google Scholar 

  25. Garvin (1987) Compteting on the eight dimensions of quality. Harvard Business Review 65:101–109

    Google Scholar 

  26. Gelders L, Pintelon L (1988) Reliability and maintenance. In: Doff RC SJ (ed) International encyclopedia of robotics, application and automation. Wiley, New York

    Google Scholar 

  27. Gellings GW (2009) The retail electricity service business in a competitive environment. In: Bausch Andreas, Schwenker Burkhard (eds) Handbook Utility Management. Springer, Berlin, pp 545–558

    Google Scholar 

  28. Giaglis GM (2001) A Taxonomy of business process modeling and information systems modeling techniques. The Int J Flex Manuf Syst 13:209–228

    Article  Google Scholar 

  29. Gómez Fernández JF, Crespo Márquez A (2009) Framework for implementation of maintenance management in distribution network service providers. Reliab Eng Syst Safety 94(10):1639–1649

    Article  Google Scholar 

  30. Grübler A (1999) The rise and fall of infrastructures: dynamics of evolution and technological change in transport. Physica-Verlag, Heidelberg

    Google Scholar 

  31. Hammer M, Champy JA (1993) Reengineering the Corporation. Harper Business, New York

    Google Scholar 

  32. Hansen MT, Noria N, Tierney T (1999) What’s your strategy for managing knowledge? Harvard Business Review

    Google Scholar 

  33. Herbaty F (1990) Handbook of maintenance management: cost-effective practices (Hardcover). Noyes Publications; 2 Sub-edition

    Google Scholar 

  34. Huber G (1990) A theory of the effects of advanced information processing technologies on organization design, intelligence and decision making. Acad Manag Rev 15(1):47–71

    Google Scholar 

  35. IEEE1219 (1993) Standard for software maintenance. the institute of electrical and electronics engineers

    Google Scholar 

  36. IEEE1320.1 (1998) IEEE standard for functional modeling language—syntax and semantics for IDEF0. IEEE, New York

    Google Scholar 

  37. IMSCENTER (2007) Intelligent maintenance centre. www.imscenter.net

  38. International electrotechnical commission (IEC) (2010) Area 191: Quality of service. www.electropedia.org

  39. ISO10303-11 (1994) Industrial automation systems and integration—Product data representation and exchange. International Standards for Business, Government and Society (http://www.iso.org)

  40. ISO13306 (2001) Maintenance terminology. European Standard. CEN (European Committee for Standardization), Brussels

    Google Scholar 

  41. ISO15531-1 (2004) Industrial automation systems and integration—Industrial manufacturing management data. International Standards for Business, Government and Society (http://www.iso.org)

  42. ISO5807 (1985) Information processing—documentation symbols and conventions for data, program and system flowcharts, program network charts and system resources charts. International Standards for Business, Government and Society (http://www.iso.org)

  43. ISO62264 (2007) Enterprise-control system integration. International Standards for Business, Government and Society (http://www.iso.org)

  44. ITSMF, IT Service Management Forum (2010) ITIL v3. Information Technology Infrastructure Library. http://www.itsmfi.org

  45. Iung B (2006) CRAN laboratory research team prodemas in innovative maintenance and dependability. Nancy University—Nancy Research Centre for Automatic Control (CRAN). CNRS UMR 7039 (http://www.cran.uhp-nancy.fr)

  46. Ivar J, Booch G, Rumbaugh J (1999) El proceso unificado de desarrollo de software. Addison-Wesley, Madrid

    Google Scholar 

  47. Jones K, Collis S (1996) Computerized maintenance management systems. Prop Manag 14(4):33–37

    Article  Google Scholar 

  48. Juran JM (1974) Quality control handbook. McGraw Hill, New York

    Google Scholar 

  49. Kalakota R, Robinson M (1999) E-business: roadmap for success. Addison-Wesley, Reading Fuente: Exploiting the virtual value chain, Rayport y Sviokla

    Google Scholar 

  50. Kalnins A, Vitolins V (2006) Use of UML y model transformations for workflow process definitions. Communications of the Conference Baltic DBIS, Vilnius Technika, pp 3–15

    Google Scholar 

  51. Karim R, Candell O, Soderholm P (2009) E-maintenance and information logistics: aspects of content format. J Qual Maint Eng 15(3):308–324

    Article  Google Scholar 

  52. Kettinger WJ, Guha S, Teng J (1995) The process reengineering life cycle methodology: a case study. In: Grover V, Kettinger WJ (eds) Business process change: reengineering concepts, methods and technologies. Idea Group Publishing, London

    Google Scholar 

  53. Khatib AR, Dong Z, Qui B, Liu Y (2000) Thoughts on future Internet based power system information network architecture. In: Proceedings of de 2000 power engineering society summer meeting, Seattle

    Google Scholar 

  54. Kondratiev ND (1935) The long waves in economic life. Review of Economic Statistics 17(6):105–115

    Article  Google Scholar 

  55. Küssel R, Liestmann V, Spiess M, Stich V (2000) ‘‘Teleservice’’ a customer oriented and efficient service. J Mater Process Technol 107(1):363–371

    Article  Google Scholar 

  56. Levitt T (1972) A production-line approach to service. Harvard Business Review 50:41–52

    Google Scholar 

  57. Levrat E, Iung B, Crespo Márquez A (2008) E-maintenance: review and conceptual framework. Prod Plann Control 19(4):408–431

    Article  Google Scholar 

  58. Mamolar P (2001) Las competencias desde la perspectiva de los individuos (I) y (II). Capital Humano, Noviembre

    Google Scholar 

  59. MIMOSA (2008) Machinery information management open systems alliance. www.mimosa.org

  60. Mitchell E, Robson A, Prabhu VB (2002) The impact of maintenance practices on operational and business performance. Manag Auditing J 11(1):25–39

    Google Scholar 

  61. Mobley K (2002) An introduction to predictive maintenance. Elsevier

    Google Scholar 

  62. Moubray J (1997) Reliability-centered Maintenance. Industrial Press, New York

    Google Scholar 

  63. Mulcahy R (1999) The CMMS technology revolution—why Best-of Breed will still be best. Int J Maint Asset Manag 14(1):

    Google Scholar 

  64. Muller A, Crespo Márquez A, Iung B (2006) On the concept of e-maintenance: review and current research. Reliab Eng Syst Safety 93(8):1165–1187

    Article  Google Scholar 

  65. Murdick R, Render B, Rusell R (1990) Service operations management. Allyn and Bacon, Boston, pp 421–422

    Google Scholar 

  66. Murthy DNP, Atrens A, Eccleston JA (2002) Strategic maintenance management. J Qual Maint Eng 8(4):287–305

    Article  Google Scholar 

  67. Newbery DMG (2002) Privatization, restructuring, and regulation of network utilities. MIT Press, Cambridge

    Google Scholar 

  68. OMG (2009) Object Management Group. http://www.bpmi.org/. Consulted 20 March 2009

  69. Pall GA (1987) Quality process management. Prentice Hall, Englewood Cliffs

    Google Scholar 

  70. Palmer RD (2006) Maintenance Planning and Scheduling Handbook. McGraw Hill, New York

    Google Scholar 

  71. Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J Mark

    Google Scholar 

  72. Patton JD (1980) Maintainability and maintenance management. Instrument Society of America, Research Triangle Park

    Google Scholar 

  73. Peele T, Chapman R (1987) Designing a maintenance training program. Plant Eng 41(13):52–55

    Google Scholar 

  74. Pérez J, Ruiz F, Piattini M (2007) Model Driven Engineering Aplicado a Business Process Management. Informe Técnico UCLM-TSI-002

    Google Scholar 

  75. Peters T, Waterman HR Jr (1982) In Search of Excellence. Warner Books

    Google Scholar 

  76. Peters T (1987) Thriving on Chaos. Alfred A. Knopf, New York

    Google Scholar 

  77. Pintelon L, Gelders LF (1992) Maintenance Management Decision Making. Eur J Oper Res 58(3):301–317

    Article  Google Scholar 

  78. PMRC, The Plant Maintenance Resource Center (2004) CMMS implementation survey results—2004. The Plant Maintenance Resource Center

    Google Scholar 

  79. Porter M (2001) Strategy and the Internet. Harvard Business Review 6(8):96–104

    Google Scholar 

  80. Prusak L (1996) the knowledge advantage. strategy and leadership 24(2):6–8

    Google Scholar 

  81. Ramzan RS, Ikram N (2007) requirement change management process models: an evaluation. In: Proceedings of software engineering conference, Acta Press, Innsbruck

    Google Scholar 

  82. Rathmell JM (1966) What is Meant by Services? J Mark 30:35

    Article  Google Scholar 

  83. Yua Ren, Iung Benoit, Panetto Hervle (2003) A multi-agents based E-maintenance system with case-based reasoning decision support. Eng Appl Artif Intell 16:321–333

    Article  Google Scholar 

  84. Rodriguez PM, Rapti RS, Groom E (2008) Accounting for infrastructure regulation: an introduction. the international bank for reconstruction and development/the world bank

    Google Scholar 

  85. Russel N, VanderAlst W, Hofstede A, Wohed P (2006) On the suitability of UML Activity Diagrams for Business Process Modeling. In: Proceedings of the 3rd Asia-Pacific conference on conceptual modeling (APCCM), conferences in research and practice information technologies 53:195–104

    Google Scholar 

  86. Sharp A, McDermott P (2000) Workflow modeling: tools for process improvement and application development. Artech House, London

    Google Scholar 

  87. Kim Soung-Hie, Jang Ki-Jin (2002) Designing performance analysis and IDEF0 for enterprise modelling in BPR. Int J Prod Econ 76:121–133

    Article  Google Scholar 

  88. Swanson L (1997) An empirical study of the relationship between production technology and maintenance management. Elselvier Int J Prod Econ 53:191–207

    Article  Google Scholar 

  89. U.S. Bureau of Economic Analysis (2009) Industry Economic Accounts BE-52. U.S. Department of Commerce, Washington 20230

    Google Scholar 

  90. U.S. Burearu of Labor Statistics (2007) Consumer expenditures in 2007, News, USDL-08-1746 (published 25 Nov 2008). U.S. Department of Labor. www.bls.gov

  91. Van Vliet B, Chappells H, Shove E (2005) Infrastructures of consumption: environmental innovation in the utility industries. Earthscan Publications Limited, London ISBN 1-85383-996-5

    Google Scholar 

  92. Wireman T (2003) Benchmarking best practices in maintenance management. Industrial Press, New York

    Google Scholar 

  93. Wireman T (1991) Total productive maintenance. Industrial Press, New York

    Google Scholar 

  94. World Bank (2010) World development indicators 2010. Washington

    Google Scholar 

  95. Wu E, Diao Y, Rizvi S (2006) High-performance complex event processing over streams. In: Proceedings of the ACM SIGMOD international conference on management of data, Chicago, IL, USA, pp 407–420

    Google Scholar 

  96. Xiao He (2007) A metamodel for the notation of graphical modeling languages. computer software and applications conference, 2007. COMPSAC 2007. 31st annual international, 1(24–27):219–224

    Google Scholar 

  97. Yourdon E (1989) Modern structured analysis. Yourdon Press, Upper Saddle River

    Google Scholar 

  98. Zeithmal VA, Bitner MJ (2002) Marketing de Servicios, Un enfoque de integración del cliente a la empresa. Ed. McGraw Hill

    Google Scholar 

  99. Zhu G, Gelders L, Pintelon L (2002) Object/objective-oriented maintenance management. J Qual Maint Eng, 8(4):306–318

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer-Verlag London

About this chapter

Cite this chapter

Fernández, J.F.G., Márquez, A.C. (2012). A Background on Utilities and Maintenance Management. In: Maintenance Management in Network Utilities. Springer Series in Reliability Engineering. Springer, London. https://doi.org/10.1007/978-1-4471-2757-4_1

Download citation

  • DOI: https://doi.org/10.1007/978-1-4471-2757-4_1

  • Published:

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-2756-7

  • Online ISBN: 978-1-4471-2757-4

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics