Abstract
It is becoming clear that as mobile devices become more capable, the user interface is the last remaining barrier to the scope of applications and services that can be made available to the users of these devices. It is equally clear that speech has an important role to play in removing these user interface barriers. Vlingo, based in Boston, is a four-year-old company that creates multi-modal interfaces for mobile phones, by making use of advanced speech technologies. Our chapter discusses the opportunities and challenges that are presented in the mobile environment, describing the approaches taken by Vlingo to solve such challenges. We present findings from over 600 usability tests in addition to results from large-scale commercial deployments.
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- 1.
Note that in these examples we are not including punctuation. This is because we are attempting to show the input to the system. While our system does has the ability to insert punctuation for things like email dictation, the spoken form from the user generally does not include any indication of punctuation, so this is what we show in these examples.
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© 2010 Springer Science+Business Media, LLC
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Phillips, M., Nguyen, J., Mischke, A. (2010). “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User. In: Neustein, A. (eds) Advances in Speech Recognition. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-5951-5_3
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DOI: https://doi.org/10.1007/978-1-4419-5951-5_3
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Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4419-5950-8
Online ISBN: 978-1-4419-5951-5
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