Advances in Speech Recognition

1. Front Matter

   Pages i-xxvi

   PDF

2. Mobile Environments

   1. Front Matter

      Pages 1-1

      PDF

   2. “Life on-the-Go”: The Role of Speech Technology in Mobile Applications

      • William Meisel

      Pages 3-18

   3. “Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem

      • Scott Taylor

      Pages 19-30

   4. “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User

      • Mike Phillips, John Nguyen, Ali Mischke

      Pages 31-59

   5. “Your Word is my Command”: Google Search by Voice: A Case Study

      • Johan Schalkwyk, Doug Beeferman, Françoise Beaufays, Bill Byrne, Ciprian Chelba, Mike Cohen et al.

      Pages 61-90

   6. “Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments

      • Sid-Ahmed Selouani

      Pages 91-112

3. Call Centers

   1. Front Matter

      Pages 113-113

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   2. “It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity

      • Matthew Yuschik

      Pages 115-153

   3. “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers

      • David Suendermann, Jackson Liscombe, Roberto Pieraccini, Keelan Evanini

      Pages 155-179

   4. “Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center

      • Stephen Springer

      Pages 181-189

   5. “For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers

      • Alexander Schmitt, Roberto Pieraccini, Tim Polzehl

      Pages 191-219

   6. “The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent

      • Marsal Gavalda, Jeff Schlueter

      Pages 221-243

4. Clinics

   1. Front Matter

      Pages 245-245

      PDF

   2. Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients

      • John Shagoury

      Pages 247-273

   3. “Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military

      • James A. Rodger, James A. George

      Pages 275-303

   4. “You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery

      • Julia Hirschberg, Anna Hjalmarsson, Noémie Elhadad

      Pages 305-322

   5. “Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry

      • Hemant A. Patil

      Pages 323-348

5. Back Matter

   Pages 349-369

   PDF

Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amy’s work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.

• Amy Neustein
• Human/Computer Interaction
• audio search
• automated speech systems
• medical informatics
• mobile voice searches
• multimodal call centers
• natural language processing
• noise-robust processors
• speech deployment
• speech enabled mobile applicati

From the reviews:

“Amy Neustein brings together a collection of intriguing studies of the development and use of speech recognition (SR) technology in different workplaces. … Advances in Speech Recognition is more readable than many other collections about SR technology. … each essay contains a clear introduction and conclusion that can be tied to research in social science. Anthropologists can use the book to teach themselves and their students about the world of SR technology research and the variety of SR technology researchers.” (Jessica Zimmer, Anthropology of Work Review, Vol. 34 (1), 2013)

• Linguistic Technology Systems, Fort Lee, USA

  Amy Neustein

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