Think about business processes for a second. They usually involve various steps with decisions to make at each step on how to continue. They involve all sorts of logic, asking questions on the results of a step or the status of process, and how to use that to make the transition to the next step in the process. These processes can get very complicated. I remember from old projects that sometimes the end diagram looks like a giant maze of circles and arrows that makes you dizzy from just looking at it. But, the reality is that most businesses depend upon these kinds of processes (even if they are confusing), and need the ability to model them in their software applications as well. Fortunately, SugarCRM comes with a safe way to do this.
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