The Definitive Guide to SugarCRM

Better Business Applications

  • Authors
  • John┬áMertic

Table of contents

  1. Front Matter
    Pages i-xiv
  2. The SugarCRM Platform

    1. Front Matter
      Pages 1-1
    2. John Mertic
      Pages 3-10
    3. John Mertic
      Pages 11-33
    4. John Mertic
      Pages 35-53
    5. John Mertic
      Pages 55-76
    6. John Mertic
      Pages 77-106
  3. Customizing SugarCRM Out of the Box

    1. Front Matter
      Pages 107-107
    2. John Mertic
      Pages 109-123
    3. John Mertic
      Pages 125-150
    4. John Mertic
      Pages 151-168
  4. Building New Functionality on Top of SugarCRM

    1. Front Matter
      Pages 169-169
    2. John Mertic
      Pages 195-217
    3. John Mertic
      Pages 219-249
  5. Back Matter
    Pages 251-259

About this book


SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you'll learn how to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality.


Costumer Relationship Management Customer Relationship Management Open Source Web Services management

Bibliographic information

Industry Sectors
Finance, Business & Banking
IT & Software