What Is SugarCRM?

Abstract

SugarCRM is a commercial open source company. It’s not often that “commercial” and “open source” go together. When we think of commercial software we think proprietary, closed-source software. On the flipside, when we think of open source software, we think of free or “libre” software that is community driven and community oriented. SugarCRM is unique in that it breaks the expectation of how commercial software works, leveraging the best of how open-source software is designed and built to create a product that is focused on the end-users and developers, creating a positive experience for both groups. But it also has the advantages of a commercial company, which includes world-class support, comprehensive end-user training, and end-to-end quality assurance testing to ensure high product stability.