Abstract
Maintaining a high standard of service is an essential part of a hospitality manager’s job, but as organisations grow and develop it becomes more difficult to control individual units. A particular problem faced by organisations incorporating franchisees is the issue of overseeing the operation and ensuring it meets the corporate standards.
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© 1991 Sally Messenger and Humphrey Shaw
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Messenger, S., Shaw, H. (1991). Crown Hotels. In: Hospitality Management. Palgrave, London. https://doi.org/10.1007/978-1-349-21595-9_18
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DOI: https://doi.org/10.1007/978-1-349-21595-9_18
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-54683-3
Online ISBN: 978-1-349-21595-9
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)