Process Improvement

  • Gordon Edington
Part of the Macmillan Building and Surveying Series book series (BASS)


Before considering Building Block 5, process improvement, let us take stock. By this stage a property owner knows who its customers are and what they want; it has developed a mission statement, so that it knows where the business wants to be; and it has well-trained, empowered and motivated staff capable of delivering the business goals.


Marketing Expense Production Line 


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  1. 6.
    Cram, T. (1994) The Power of Relationship Marketing (London: Pitman).Google Scholar

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© Gordon Edington 1997

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  • Gordon Edington

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