Abstract
Before considering Building Block 5, process improvement, let us take stock. By this stage a property owner knows who its customers are and what they want; it has developed a mission statement, so that it knows where the business wants to be; and it has well-trained, empowered and motivated staff capable of delivering the business goals.
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Notes
Cram, T. (1994) The Power of Relationship Marketing (London: Pitman).
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© 1997 Gordon Edington
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Edington, G. (1997). Process Improvement. In: Property Management. Macmillan Building and Surveying Series. Palgrave, London. https://doi.org/10.1007/978-1-349-14258-3_6
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DOI: https://doi.org/10.1007/978-1-349-14258-3_6
Publisher Name: Palgrave, London
Print ISBN: 978-1-349-14260-6
Online ISBN: 978-1-349-14258-3
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