Table of contents

  1. Front Matter
    Pages i-xvi
  2. Gordon Edington
    Pages 1-12
  3. Gordon Edington
    Pages 13-28
  4. Gordon Edington
    Pages 29-36
  5. Gordon Edington
    Pages 37-51
  6. Gordon Edington
    Pages 72-90
  7. Gordon Edington
    Pages 91-111
  8. Gordon Edington
    Pages 112-126
  9. Gordon Edington
    Pages 136-149
  10. Gordon Edington
    Pages 150-166
  11. Gordon Edington
    Pages 167-177
  12. Gordon Edington
    Pages 178-195
  13. Back Matter
    Pages 196-202

About this book

Introduction

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

Keywords

business management marketing Service

Bibliographic information

Industry Sectors
Engineering
Biotechnology