Putting quality into practice

Abstract

When the Continuing Care Unit launched its quality programme in 1987, the issue was not so much one of initiating developments as recognising and publicising work already underway. It must be very rare for any organisation to start from scratch when looking at how to provide a quality service, and, indeed, any attempt to do so—to impose quality—may demotivate and alienate the very people on whom the project will rely.