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Putting quality into practice

  • Terry Gould
  • Hilary Merrett
Chapter

Abstract

When the Continuing Care Unit launched its quality programme in 1987, the issue was not so much one of initiating developments as recognising and publicising work already underway. It must be very rare for any organisation to start from scratch when looking at how to provide a quality service, and, indeed, any attempt to do so—to impose quality—may demotivate and alienate the very people on whom the project will rely.

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Copyright information

© T. R. Gould and H. Merrett 1992

Authors and Affiliations

  • Terry Gould
    • 1
  • Hilary Merrett
    • 2
  1. 1.Continuing Care Unit Wandsworth Health AuthoritySt George’s HospitalLondonUK
  2. 2.Wandsworth Health AuthorityBolingbroke HospitalLondonUK

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