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Introducing Quality Assurance into the NHS

Practical Experience from Wandsworth Continuing Care Unit

  • Terry Gould
  • Hilary Merrett
Textbook

Table of contents

  1. Front Matter
    Pages i-ix
  2. Terry Gould, Hilary Merrett
    Pages 1-2
  3. Terry Gould, Hilary Merrett
    Pages 3-7
  4. Terry Gould, Hilary Merrett
    Pages 8-16
  5. Terry Gould, Hilary Merrett
    Pages 17-27
  6. Terry Gould, Hilary Merrett
    Pages 28-41
  7. Terry Gould, Hilary Merrett
    Pages 42-51
  8. Terry Gould, Hilary Merrett
    Pages 52-61
  9. Terry Gould, Hilary Merrett
    Pages 62-69
  10. Terry Gould, Hilary Merrett
    Pages 70-72
  11. Back Matter
    Pages 73-75

About this book

Introduction

Theories on quality assurance are never in short supply in the health service today, but what managers and health professionals need now are practical examples of how health services can be improved and enhanced within limited resources. This book presents such examples from the real-life experience of a small health care unit in South London. It describes how a systematic approach to quality can be adopted to the realities of day to day management in such areas as clinical audit, customer relations and patient satisfaction.

Keywords

business care management quality assurance service

Authors and affiliations

  • Terry Gould
    • 1
  • Hilary Merrett
    • 2
  1. 1.Continuing Care Unit Wandsworth Health AuthoritySt George’s HospitalLondonUK
  2. 2.Wandsworth Health AuthorityBolingbroke HospitalLondonUK

Bibliographic information

  • DOI https://doi.org/10.1007/978-1-349-12848-8
  • Copyright Information Macmillan Publishers Limited 1992
  • Publisher Name Palgrave, London
  • Print ISBN 978-0-333-57061-6
  • Online ISBN 978-1-349-12848-8
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking