Models, Contexts, and Value Chains for Services Sciences

  • William B. Rouse
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

This paper explores the nature of service phenomena, the processes underlying these phenomena, and how these processes create value. This exploration begins with an initial model of service processes and then progressively adds various contextual elements to elaborate the notion of a service value chain. This exploration provides the basis for an overarching hypothesis about services.


Harvard Business School Contextual Element Service Science Service Transaction Supply Chain Service 


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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • William B. Rouse
    • 1
  1. 1.Tennenbaum InstituteGeorgia Institute of TechnologyAtlantaUSA

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