Models, Contexts, and Value Chains for Services Sciences
This paper explores the nature of service phenomena, the processes underlying these phenomena, and how these processes create value. This exploration begins with an initial model of service processes and then progressively adds various contextual elements to elaborate the notion of a service value chain. This exploration provides the basis for an overarching hypothesis about services.
KeywordsHarvard Business School Contextual Element Service Science Service Transaction Supply Chain Service
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