IBM's Services, Sciences, Management, and Engineering (SSME) agenda proposes an emerging, multidisciplinary field that integrates a variety of technical and business fields under a general concept of “services”. One important idea of the SSME agenda is innovative design in the 21st century. This paper presents our SSME related activities around innovative business and curriculum design. Our business design focuses on IBM's Patterns for e-business whereas our curriculum design aims at providing students with new skills. These two activities are cross-fertilized owing to our collaborations with IBM through IBM Faculty Awards and the Strategic Partner Programme. Future research depends on further collaborations and on the development of a critical mass of SSME researchers. The paper concludes with a description of beginnings of a UK network of researchers brought together by the authors.
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Zhao, L., Macaulay, L. (2008). SSME at Manchester: Bringing People, Business and Technology Together. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_31
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