SSME is necessary to understand and predict trends in the emerging world service economy. Progress in determining an appropriate research agenda in Europe is reported. A new way for combining training and research is proposed. Ongoing, planned and proposed R&D activities at the University of Crete in Greece are reported.
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Nikolaou, C. (2008). Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_28
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DOI: https://doi.org/10.1007/978-0-387-76578-5_28
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