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Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University

  • Olly Gotel
  • Christelle Scharff
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

This paper outlines some initial steps we have taken at Pace University to prepare Computer Science students for working in a service-oriented business environment. In such an environment, we suggest that software procurement and development become tasks that revolve around articulating needs and finding a way to match these needs to available supply, wherever this supply may be sourced. The capability to act as either a client or a provider in this context thereby demands the mastery of a number of skills. Firstly, the ability to determine the changing services that are required and to describe these needs so as to support on-demand service acquisition. Secondly, the ability to develop, assure and assess the quality of component services as part of a larger global supply chain. Our Software Engineering teaching emphasizes the centrality of requirements engineering and quality processes, and designs student projects that provide experience in co-production via distributed global software development. We believe these skills are fundamental to supporting service determination and delivery.

Keywords

Software Test Requirement Engineer Global Software Development Agile Methodology Software Quality Assurance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. [1]
    Gotel O., Scharff S. and Seng. S. Preparing Computer Science Students for Global Software Development. 36th ASEE/IEEE Frontiers in Education Conference, 2006 (to appear).Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Olly Gotel
    • 1
  • Christelle Scharff
    • 1
  1. 1.Ivan G. Seidenberg School of Computer Science and Information SystemsPace UniversityNew YorkUSA

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