Abstract
As the number and diversity of end user environments increase, services should be able to dynamically adapt to available resources in a given environment. In this paper, we present the concepts of migratory services and peer-to-peer connections as the means of facilitating adaptive service and resource management in distributed and heterogeneous environments. Our approach has been realized using object-oriented principles in Adaptive Communicating Applications Platform (ACAP). The architectural design and implementation of a real-life high-level service, Virtual Call Center (VCC), are used to illustrate issues in adaptive service and management issues and discuss in detail our approach in ACAP.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35674-7_66
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© 2003 IFIP International Federation for Information Processing
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Cochinwala, M., Jackson, N., Shim, H., Sigman, E. (2003). Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach. In: Goldszmidt, G., Schönwälder, J. (eds) Integrated Network Management VIII. IM 2003. IFIP — The International Federation for Information Processing, vol 118. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35674-7_41
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DOI: https://doi.org/10.1007/978-0-387-35674-7_41
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-5521-3
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