Abstract
In the late eighties, the idea of process thinking emerged in industry. This was the time that major American companies such as IBM, Ford, and Bell Atlantic saw the benefit of focusing on cross-functional business processes. This contrasted with the traditional focus on typical functional business areas such as procurement, manufacturing, and sales. Process thinking should enhance the service to clients by extending beyond ad hoc, local decision making that pays little attention to the effectiveness across the process.
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© 2003 Springer-Verlag Berlin Heidelberg
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Reijers, H.A. (2003). Introduction. In: Reijers, H.A. (eds) Design and Control of Workflow Processes. Lecture Notes in Computer Science, vol 2617. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36615-6_1
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DOI: https://doi.org/10.1007/3-540-36615-6_1
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