Design and Control of Workflow Processes

Business Process Management for the Service Industry

  • Hajo A. Reijers

Part of the Lecture Notes in Computer Science book series (LNCS, volume 2617)

Table of contents

  1. Front Matter
    Pages I-XII
  2. Pages 1-29
  3. Pages 31-59
  4. Pages 61-126
  5. Pages 283-288
  6. Back Matter
    Pages 289-320

About this book

Introduction

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.

Keywords

Business Process Modeling Workflow business business process business process management management modeling

Editors and affiliations

  • Hajo A. Reijers
    • 1
  1. 1.Department of Technology ManagementTechnical University of EindhovenEindhovenThe Netherlands

Bibliographic information

  • DOI https://doi.org/10.1007/3-540-36615-6
  • Copyright Information Springer-Verlag Berlin Heidelberg 2003
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-540-01186-6
  • Online ISBN 978-3-540-36615-7
  • Series Print ISSN 0302-9743
  • About this book
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