Abstract
This paper examines the experiences of driving take-up of eGovernment applications in Europe. It develops ten key actions that, if followed, result in a dramatic increase in eGovernment usage. The work breaks new ground in a number of areas including the recognition that the factors affecting take-up fall into two distinct groups. The first of these is a vital set of preconditions. The second of these is a set of factors all of which have been shown individually to raise take-up dramatically but only when the first set are in place. The biggest single factor is sharing of benefits with users.
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References
Government Online – An International Perspective, Taylor Nelson Sofres (November 2002), http://www.tns-global.com
The e-Forum Working Group consists of a mix of public, private and academic sector people, from across the EU. Those who have also made a significant contribution to this article include Doug Holmes (Author of “eGov”), Andre Wilkins (Ogilvy), Julian Hubbersgilt & Staveley Ferguson (London Borough of Hammersmith & Fulham), Prof. Francois Heinderyckx (Univ. Libre de Bruxelles), Prof. Herbert Kubicek (Univ of Bremen), Emilie Normann (office of the e-Envoy), Luis Ballester (Instituto de Economica, Publica), John Shaddock (Yorkshire & Humberside Assembly) and Tim Anderson (Norfolk CC)
ICM/Hedra poll (December 2002), www.icmresearch.co.uk
Security Counts, a report by eGovernment Bulletin (April 2003), www.headstar.com
UK Public Accounts Committee (August 2002), http://www.parliament.uk/commons/selcom/pachome.htm
See for example Everybodyonline at www.citizensonline.org.uk
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© 2003 Springer-Verlag Berlin Heidelberg
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Lowe, C. (2003). Experiences of Take-Up of e-Government in Europe. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_84
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DOI: https://doi.org/10.1007/10929179_84
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40845-1
Online ISBN: 978-3-540-45239-3
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