Methodology for Analysing the Relationship between the Reorganisation of the Back Office and Better Electronic Public Services
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This paper reports on a methodology for analysing the relationship between the reorganisation of government back offices, which contributes to the full realisation of eGovernment, and efficient electronic public services. It derives from research currently being carried out for the European Commission in which about 400 cases from around Europe are being subject to preliminary survey, from which a selection of between 20 and 30 of the most advanced ‘good practice’ cases will be studied in depth. Preliminary results are expected in September 2003 and full results in October 2003.
KeywordsSupply Chain Process Digitisation Electronic Data Interchange Full Realisation Multi Stage
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- 1.PRISMA Pan-European best practice in service delivery, deliverable D3.2 of Prisma, a research action supported by the Information Society Technologies Programme of the European Union (2002), 2000-2003 http://www.prisma-eu.net
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