Abstract
This paper reports on a methodology for analysing the relationship between the reorganisation of government back offices, which contributes to the full realisation of eGovernment, and efficient electronic public services. It derives from research currently being carried out for the European Commission in which about 400 cases from around Europe are being subject to preliminary survey, from which a selection of between 20 and 30 of the most advanced ‘good practice’ cases will be studied in depth. Preliminary results are expected in September 2003 and full results in October 2003.
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References
PRISMA Pan-European best practice in service delivery, deliverable D3.2 of Prisma, a research action supported by the Information Society Technologies Programme of the European Union (2002), 2000-2003 http://www.prisma-eu.net
eGovernment ‘back-office survey’, final report on the ‘relationship between the reorganisation of the back office and better electronic public services’ a survey for the Information Society Technologies Programme of the European Union, 2000-2003, contactemailjeremy.millard@teknologisk.dk (2003)
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© 2003 Springer-Verlag Berlin Heidelberg
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Kubicek, H., Millard, J., Westholm, H. (2003). Methodology for Analysing the Relationship between the Reorganisation of the Back Office and Better Electronic Public Services. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_37
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DOI: https://doi.org/10.1007/10929179_37
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40845-1
Online ISBN: 978-3-540-45239-3
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