Zusammenfassung
Unternehmensinterne Koordination erfordert die Zusammenarbeit über organisationale Silos hinweg. Der Beitrag untersucht Ansätze des Schnittstellenmanagements zwischen Vertrieb und Marketing. Im Spannungsfeld von Effizienz und Effektivität werden ausgewählte herkömmliche Ansätze dargestellt, bevor ein Ansatz für ein Schnittstellenmanagement auf der Basis interaktiver Markenführung entwickelt wird.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Literatur
Aaker, D. A. (1991). Managing brand equity. New York: The Free Press.
Aaker, D. A., & Jacobson, R. (2001). The value relevance of brand attitude in high-technology markets. Journal of Marketing Research, 38(4), 485–493.
Agnihotri, R., Kothandaraman, P., Kashyap, R., & Singh, R. (2012). Bringing „social“ into sales: The impact of salespeople’s social media use on service behaviors and value creation. Journal of Personal Selling & Sales Management, 32(3), 333–348.
Ahearne, M., Jelinek, R., & Jones, E. (2007). Examining the effect of salesperson service behavior in a competitive context. Journal of the Academy of Marketing Science, 35(4), 603–616.
Ailawadi, K. L., Lehmann, D. R., & Neslin, S. A. (2003). Revenue premium as an outcome measure of brand equity. Journal of Marketing, 67(4), 1–17.
Ambler, T. (2003). Marketing and the bottom line (2. Aufl.). Harlow: Pearson.
Anderson, E., & Onyemah, V. (2006). How right should the customer be? Harvard Business Review, 84(7/8), 59–67.
Anderson, J. C., Narus, J. A., & Narayandas, D. (2009). Business market management (3. Aufl.). Upper Saddle River: Pearson.
Andzulis, J. M., Panagopoulos, N. G., & Rapp, A. (2012). A review of social media and implications for the sales process. Journal of Personal Selling & Sales Management, 32(3), 305–316.
Anismova, T., & Mavondo, F. T. (2010). The performance implications of company-salesperson corporate brand misalignment. European Journal of Marketing, 44(6), 771–795.
Ataman, M. B., van Heerde, H. J., & Mela, C. F. (2010). The long-term effect of marketing strategy on brand sales. Journal of Marketing Research, 47(5), 866–882.
Auer-Srnka, K. J. (2009). Mixed methods. In C. Baumgarth, M. Eisend & H. Evanschitzky (Hrsg.), Empirische Mastertechniken (S. 457–490). Wiesbaden: Springer Gabler.
Barney, J. B. (1986). Organizational culture: Can it be a source of sustained competitive advantage? Academy of Management Review, 11(3), 656–665.
Baumgarth, C. (2018). Status quo und Besonderheiten der B-to-B-Markenführung. In C. Baumgarth (Hrsg.), B-to-B-Markenführung (2. Aufl., S. 3–31). Wiesbaden: Springer Gabler.
Baumgarth, C., & Binckebanck, L. (2011a). Zusammenarbeit von Verkauf und Marketing – reloaded. In L. Binckebanck (Hrsg.), Verkaufen nach der Krise (S. 43–60). Wiesbaden: Springer Gabler.
Baumgarth, C., & Binckebanck, L. (2011b). Nachhaltige Markenimplementierung im B-to-B-Geschäft. Business + Innovation – Steinbeis Executive Magazin, 2(2), 20–26.
Baumgarth, C., & Binckebanck, L. (2011c). CSR-Markenmanagement in der mittelständischen Bau- und Immobilienwirtschaft. In J.-A. Meyer (Hrsg.), Nachhaltigkeit in kleinen und mittleren Unternehmen (S. 337–366). Lohmar: EUL Verlag.
Baumgarth, C., & Binckebanck, L. (2011d). Sales force impact on b-to-b brand equity: Conceptual framework and empirical test. Journal of Product and Brand Management, 20(6), 487–498.
Baumgarth, C., & Schmidt, M. (2008). Persönliche Kommunikation und Marke. In A. Hermanns, T. Ringle & P. C. van Overloop (Hrsg.), Handbuch Markenkommunikation (S. 247–263). Vahlen: München.
Baumgarth, C., & Schmidt, M. (2018). Markenorientierung und Interne Markenstärke als Erfolgstreiber von B-to-B-Marken. In C. Baumgarth (Hrsg.), B-to-B-Markenführung (2. Aufl., S. 375–396). Wiesbaden: Springer Gabler.
Belz, C. (2006). Spannung Marke. Wiesbaden: Springer Gabler.
Belz, C. (2007). Übersicht: Akzente im innovativen Marketing. In C. Belz, M. Schögel & T. Tomczak (Hrsg.), Innovation driven marketing (S. 109–158). Wiesbaden: Springer Gabler.
Belz, C., & Bussmann, W. F. (2002). Performance selling. St. Gallen: Thexis.
Bennett, R., Härtel, C. E., & McColl-Kennedy, J. R. (2005). Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting. Industrial Marketing Management, 34(1), 97–107.
Bergstrom, A., Blumenthal, D., & Crothers, S. (2002). Why internal branding matters: The case of Saab. Corporate Reputation Review, 5(2/3), 133–142.
Beverland, M., Steel, M., & Dapiran, G. P. (2006). Cultural frames that drive sales and marketing apart. Journal of Business & Industrial Marketing, 21(6), 386–394.
Binckebanck, L. (2006). Interaktive Markenführung. Wiesbaden: DUV.
Binckebanck, L. (2012). Die Rolle des internationalen Vertriebs bei der Umsetzung der Business-to-Business-Markenpolitik. In L. Binckebanck & C. Belz (Hrsg.), Internationaler Vertrieb (S. 531–561). Wiesbaden: Springer Gabler.
Binckebanck, L. (2015). Digital Sales Excellence – Systematischer Einsatz neuer Technologien im Vertrieb. Marketing Review St. Gallen, 32(6), 44–52.
Binckebanck, L. (2016a). Digital Sales Excellence: Neue Technologien im Vertrieb aus strategischer Perspektive. In L. Binckebanck & R. Elste (Hrsg.), Digitalisierung im Vertrieb (S. 189–354). Wiesbaden: Springer Gabler.
Binckebanck, L. (2016b). Digital Sales Excellence: Systematischer Einsatz neuer Technologien im operativen Vertrieb. In L. Binckebanck & R. Elste (Hrsg.), Digitalisierung im Vertrieb (S. 521–558). Wiesbaden: Springer Gabler.
Binckebanck, L. (2016c). Führung im Spannungsfeld. Sales Management Review, 15(4), 12–20.
Binckebanck, L., & Kämmerer, P. (2013). Schnittstellenmanagement zwischen Marketing und Verkauf im B-to-B-Geschäft bei Castrol. Marketing Review St. Gallen, 30(2), 70–79.
Bingham, F. G., Jr., Gomes, R., & Knowles, P. A. (2005). Business marketing (3. Aufl.). New York: McGraw-Hill.
Bonoma, T. V., Bagozzi, R., & Zaltman, G. (1978). The dyadic paradigm with specific application toward industrial marketing. In T. V. Bonoma & G. Zaltman (Hrsg.), Organizational buying behavior (S. 49–66). Chicago: American Marketing Association.
Brexendorf, T. O., Mühlmeier, S., Tomczak, T., & Eisend, M. (2010). The impact of sales encounters on brand loyalty. Journal of Business Research, 63(11), 1148–1155.
Bruhn, M. (2016). Relationship marketing (5. Aufl.). München: Vahlen.
Burmann, C., Zeplin, S., & Riley, N. (2009). Key determinants of internal brand management success. Journal of Brand Management, 16(4), 264–284.
Bußmann, W. F., & Rutschke, K. (1998). Team selling (2. Aufl.). Landsberg: moderne industrie.
Cespedes, F. V. (1993). Coordinating sales and marketing in consumer goods firm. Journal of Consumer Marketing, 10(2), 37–55.
Chandler, A. D. (1962). Strategy and structure. Cambridge, MA: MIT Press.
de Chernatony, L. (2002). Would a brand smell any sweeter by a corporate name? Corporate Reputation Review, 5(2/3), 114–132.
de Chernatony, L. (2010). From brand vision to brand evaluation (3. Aufl.). New York: Routledge.
de Chernatony, L., & McDonald, M. (2003). Creating powerful brands in consumer, service and industrial markets (3. Aufl.). Oxford: Elsevier/Butterworth-Heinemann.
Crook, R., Ketchen, D. J., Jr., Combs, J. G., & Todd, S. Y. (2008). Strategic resources and performance: A meta-analysis. Strategic Management Journal, 29(11), 1141–1154.
Dannenberg, H. (1997). Vertriebsmarketing (2. Aufl.). Neuwied: Luchterhand.
Dannenberg, H., & Zupancic, D. (2008). Spitzenleistungen im Vertrieb. Wiesbaden: Springer Gabler.
Davies, D. F., Golicic, S., & Marquardt, A. J. (2008). Branding a B2B service: Does a brand differentiate a logistics service provider? Industrial Marketing Management, 37(2), 218–227.
Dawes, P. L., & Massey, G. R. (2005). Antecedents of conflict in marketing’s cross-functional relationship with sales. European Journal of Marketing, 39(11/12), 1327–1344.
Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37–53.
Deiser, R. (2009). Designing the smart organization. San Francisco: Jossey-Bass.
Diller, H., Haas, A., & Ivens, B. (2005). Verkauf und Kundenmanagement. Stuttgart: Kohlhammer.
Doyle, P. (2008). Value-based marketing (2. Aufl.). Chichester: John Wiley.
Esch, F.-R. (2018). Strategie und Technik der Markenführung (9. Aufl.). München: Vahlen.
Esch, F.-R., & Vallaster, C. (2005). Mitarbeiter zu Markenbotschaftern machen: Die Rolle der Führungskräfte. In F.-R. Esch (Hrsg.), Moderne Markenführung (4. Aufl., S. 1009–1020). Wiesbaden: Springer Gabler.
Esch, F.-R., Knörle, C., & Strödter, K. (2014). Internal branding. München: Vahlen.
Farris, P. W., Bendle, N. T., Pfeifer, P. E., & Reibstein, D. J. (2010). Marketing metrics (2. Aufl.). Upper Saddle River: Pearson.
Föll, K. (2007). Consumer insight. Wiesbaden: DUV.
Gebhardt, G. F., Carpenter, G. S., & Sherry, J. F., Jr. (2006). Creating a market orientation: A longitudinal, multifirm, grounded analysis of cultural transformation. Journal of Marketing, 70(4), 37–55.
Gilliland, D. I., & Johnston, W. J. (1997). Toward a model of business-to-business marketing communications effects. Industrial Marketing Management, 26(1), 15–29.
Gordon, G. L., Calantone, R. J., & di Benedetto, A. (1991). How electrical contractors choose distributors. Industrial Marketing Management, 20(1), 20–42.
Grönroos, C. (1994). From marketing mix to relationship marketing. Management Decision, 32(2), 4–20.
Grönroos, C. (2007). In search of a new logic for marketing. Chichester: John Wiley.
Guenzi, P., & Troilo, G. (2006). Developing marketing capabilities for customer value creation through marketing-sales integration. Industrial Marketing Management, 35(8), 974–988.
Guenzi, P., & Troilo, G. (2007). The joint contribution of marketing and sales to the creation of superior customer value. Journal of Business Research, 60(2), 98–107.
Haase, K. (2006). Koordination von Vertrieb und Marketing. Wiesbaden: DUV.
Haase, K., & Krafft, M. (2005). Integration von Vertrieb und Marketing. In D. Ahlert, B. Becker, H. Evanschitzky, J. Hesse & A. Salfeld (Hrsg.), Exzellenz in Markenmanagement und Vertrieb (2. Aufl., S. 77–87). Wiesbaden: DUV.
Hamel, G., & Prahalad, C. K. (1997). Wettlauf um die Zukunft (2. Aufl.). Wien: Ueberreuter.
Handfield, R. B., & Baumer, D. L. (2006). Managing conflict of interest issues in purchasing. Journal of Supply Chain Management, 42(3), 41–50.
Hatch, M. J., & Schultz, M. (2001). Are the strategic stars aligned for your corporate brand? Harvard Business Review, 79(2), 128–134.
Homburg, C. (2017). Marketingmanagement (6. Aufl.). Wiesbaden: Springer Gabler.
Homburg, C., & Jensen, O. (2007). The thought worlds of marketing and sales. Journal of Marketing, 71(3), 124–142.
Homburg, C., & Pflessner, C. (2000). A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of Marketing Research, 37(4), 449–462.
Homburg, C., & Schneider, J. (2001). Industriegütermarketing. In D. K. Tscheulin & B. Helmig (Hrsg.), Branchenspezifisches Marketing (S. 587–613). Wiesbaden: Springer Gabler.
Homburg, C., Müller, M., & Klarmann, M. (2011). When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation. Journal of the Academy of Marketing Sciences, 39(6), 795–812.
Homburg, C., Schäfer, H., & Schneider, J. (2016). Sales excellence (8. Aufl.). Wiesbaden: Springer Gabler.
Hughes, D. E., & Ahearne, M. (2010). Energizing the reseller’s sales force: The power of brand identification. Journal of Marketing, 74(4), 81–96.
Hughes, D. E., Le Bon, J., & Malshe, A. (2012). The marketing-sales interface at the interface: Creating market-based capabilities through organizational synergy. Journal of Personal Selling & Sales Management, 32(1), 57–72.
Humphreys, M. A., & Williams, M. R. (1996). Exploring the relative effects of salesperson inter-personal process attributes and technical product attributes on customer satisfaction. Journal of Personal Selling & Sales Management, 16(3), 47–57.
Hyde, P., Landry, E., & Tipping, A. (2004). Making the perfect marketer. Strategy & Business, 37(4), 390–400.
Ingram, T. N. (2004). Future themes in sales and sales management. Journal of Marketing Theory & Practice, 12(4), 559–567.
Jenewein, W., Malms, O., & Schmitz, C. (2008). Komplexität in Marketing und Verkauf: Gemeinsame Aufgaben, kritische Schnittstellen und Mind-set Differenzen. Marke, 41(5), 10–16.
Jones, T., Taylor, S. F., & Bansal, H. S. (2008). Commitment to a friend, a service provider, or a service company – Are they distinctions worth making? Journal of the Academy of Marketing Science, 36(4), 473–487.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22.
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005). Market orientation: A meta-analytic review and assessment of its antecedents and impact on performance. Journal of Marketing, 69(2), 24–41.
Klumpp, T. (2000). Zusammenarbeit von Marketing und Verkauf: Implementierung eines integrierten Marketing in Industriegüterunternehmen. Dissertation. St. Gallen: Universität St. Gallen.
Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1–18.
Kotler, P. (1977). From sales obsession to marketing effectiveness. Harvard Business Review, 55(6), 67–76.
Kotler, P., & Levy, S. (1969). Broadening the concept of marketing. Journal of Marketing, 33(1), 10–15.
Kotler, P., & Pfoertsch, W. (2006). B2B brand management. Berlin: Springer.
Kotler, P., & Pfoertsch, W. (2007). Being known or being one of many: The need for brand management for business-to-business (B2B) companies. Journal of Business & Industrial Marketing, 22(6), 357–362.
Kotler, P., Rackham, N., & Krishnaswamy, S. (2006). Ending the war between sales and marketing. Harvard Business Review, 84(7/8), 68–78.
Krafft, M., & Haase, K. (2004). Integration von Vertrieb und Marketing. Thexis, 21(1), 13–18.
Krasnikov, A., Jayachandran, S., & Kumar, V. (2009). The impact of customer relationship management implementation on cost and profit efficiencies: Evidence from the U.S. commercial banking industry. Journal of Marketing, 73(6), 61–76.
Krohmer, H., Homburg, C., & Workman, J. P. (2002). Should marketing be cross-functional? Conceptual development and international empirical evidence. Journal of Business Research, 55(6), 451–465.
Kumar, V., Jones, E., Venkatesan, R., & Leone, R. P. (2011). Is market orientation a source of sustainable competitive advantage or simply the cost of competing? Journal of Marketing, 75(1), 16–30.
Lane, N., & Piercy, N. (2009). Strategizing the sales organization. Journal of Strategic Marketing, 17(3/4), 307–322.
Le Meunier-FitzHugh, K., & Piercy, N. F. (2007). Does collaboration between sales and marketing affect business performance? Journal of Personal Selling & Sales Management, 27(3), 207–220.
Le Meunier-FitzHugh, K., & Piercy, N. F. (2009). Drivers of sales and marketing collaboration in business-to-business selling organizations. Journal of Marketing Management, 25(5–6), 611–633.
Lehmann, D. R., & O’Shaughnessy, J. (1974). Difference in attribute importance for different industrial products. Journal of Marketing, 38(1), 36–42.
Lusch, R., Vargo, S., & Tanniru, M. (2010). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31.
Lynch, J., & de Chernatony, L. (2004). The power of emotion: Brand communication in business-to-business markets. Brand Management, 11(5), 403–419.
Lynch, J., & de Chernatony, L. (2007). Winning hearts and minds: Business-to-business branding and the role of the salesperson. Journal of Marketing Management, 23(1–2), 123–135.
Macneil, I. R. (1980). The new social contract. New Haven: Yale University Press.
Malshe, A. (2009). Strategic sales organizations: Transformation challenges and facilitators within the sales–marketing interface. Journal of Strategic Marketing, 17(3/4), 271–289.
Malshe, A., & Sohi, R. S. (2009). What makes strategy making across the sales–marketing interface more successful? Journal of the Academy of Marketing Science, 37(4), 400–421.
Marshall, G. W., Moncrief, W. C., Rudd, J. M., & Lee, N. (2012). Revolution in sales: The impact of social media and related technology on the selling environment. Journal of Personal Selling & Sales Management, 32(3), 349–363.
Massey, G. R., & Dawes, P. L. (2007). The antecedents and consequences of functional and dysfunctional conflict between marketing managers and sales managers. Industrial Marketing Management, 36(8), 1118–1129.
Matthyssens, P., & Johnston, W. J. (2006). Marketing and sales: Optimization of a neglected relationship. Journal of Business & Industrial Marketing, 21(6), 338–345.
Meffert, H., Burmann, C., & Koers, M. (Hrsg.). (2005). Markenmanagement (2. Aufl.). Wiesbaden: Springer Gabler.
Meffert, H., Burmann, C., Kirchgeorg, M., & Eisenbeiß, M. (2019). Marketing (13. Aufl.). Wiesbaden: Springer Gabler.
Michell, P., King, J., & Reast, J. (2001). Brand values related to industrial products. Industrial Marketing Management, 30(5), 415–425.
Mudambi, S. (2002). Branding importance in business-to-business markets: Three buyer clusters. Industrial Marketing Management, 31(6), 525–533.
Mudambi, S., Doyle, P., & Wong, J. (1997). An exploration of branding in industrial markets. Industrial Marketing Management, 26(5), 433–446.
Musiol, K.-G., Berens, H., Spannagl, J., & Biesalski, A. (2004). Icon Brand Navigator und Brand Rating für eine holistische Markenführung. In A. Schimansky (Hrsg.), Wert der Marke (S. 370–399). München: Vahlen.
Nath, P., & Mahajan, V. (2008). Chief Marketing Officers. Journal of Marketing, 72(1), 65–81.
Palmatier, R. W., Scheer, L. K., & Steenkamp, J.-B. E. M. (2007). Customer loyalty to whom? Managing the benefits and risks of salesperson-owned loyalty. Journal of Marketing Research, 44(2), 185–199.
Piercy, N. F. (2006). The strategic sales organization. Marketing Review, 6(1), 3–28.
Ramaswami, S. N., Srivastava, R. K., & Bhargava, M. (2009). Market-based capabilities and financial performance of firms: Insights into marketing’s contribution to firm value. Journal of the Academy of Marketing Science, 37(2), 97–116.
Raps, A. (2004). Implementing strategy. Strategic Finance, 85(12), 48–53.
Reichheld, F. F., & Sasser, W. (1990). Zero defections. Harvard Business Review, 68(5), 105–111.
Reinecke, S., & Eberharter, J. (2010). Marketingcontrolling 2010: Einsatz von Methoden und Verfahren des Marketingcontrollings in der Praxis. Controlling – Zeitschrift für die erfolgsorientierte Unternehmenssteuerung, 22(8/9), 438–447.
Rodriguez, M., Peterson, R. M., & Krishnan, V. (2012). Social media’s influence on business-to-business sales performance. Journal of Personal Selling & Sales Management, 32(3), 365–378.
Rohan, M. J. (2000). A rose by any name? The values construct. Personality and Social Psychology Review, 4(3), 255–277.
Rosenbröijer, C.-J. (2001). Industrial brand management: A distributor’s perspective in the UK finepaper industry. Journal of Product & Brand Management, 10(1), 7–24.
Salmons, J., & Wilson, L. (Hrsg.). (2008). Handbook of research on electronic collaboration and organizational synergy. Hershey: IGI Global.
Saunders, J. A., & Watt, F. A. W. (1979). Do brand names differentiate identical industrial products? Industrial Marketing Management, 8(2), 114–123.
Schmitz, J. M. (1995). Understanding the persuasion process between industrial buyers and sellers. Industrial Marketing Management, 24(2), 83–90.
Sheth, J. N., & Sisodia, R. S. (2005). Does marketing need reform? Journal of Marketing, 69(4), 10–12.
Siders, M. A., George, G., & Dharwadkar, R. (2001). The relationship of internal and external commitment foci to objective job performance measures. Academy of management Journal, 44(3), 570–579.
Slater, S. F., & Narver, J. C. (1994). Market orientation, customer value, and superior performance. Business Horizons, 37(2), 22–28.
Smith, T. M., Goipalakrishna, S., & Chatterjee, R. (2006). A three-stage model of integrated marketing communications at the marketing-sales interface. Journal of Marketing Research, 43(4), 564–579.
Spiro, R. L., & Weitz, B. A. (1990). Adaptive selling: Conceptualisation, measurement and nomological validity. Journal of Marketing Research, 27(1), 61–69.
Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-based assets and shareholder value. Journal of Marketing, 62(1), 2–18.
Thomson, K., de Chernatony, L., Arganbright, L., & Khan, S. (1999). The buy-in benchmark: How staff understanding and commitment impact brand and business performance. Journal of Marketing Management, 15(8), 819–835.
Tomczak, T., Esch, F.-R., Kernstock, J., & Herrmann, A. (Hrsg.). (2012). Behavioral branding (3. Aufl.). Wiesbaden: Springer Gabler.
Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.
Weber, J., Hirsch, B., Matthes, A., & Meyer, M. (2004). Kooperationscontrolling: Beziehungsqualität als Erfolgsfaktor unternehmensübergreifender Zusammenarbeit (Bd. 39). Weinheim: Schriftenreihe Advanced Controlling.
Weitz, B. A., Sujan, H., & Sujan, M. (1986). Knowledge, motivation and adaptive behavior: A framework for improving selling effectiveness. Journal of Marketing Research, 50(4), 174–191.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(1), 171–180.
Wise, R., & Zednickova, J. (2009). The rise and rise of the B2B brand. Journal of Business Strategy, 30(1), 4–13.
Wittke-Kothe, C. (2001). Interne Markenführung. Wiesbaden: DUV.
Wren, B. T., & Simpson, J. T. (1996). A dyadic model of relationships in organizational buying: A synthesis of research results. Journal of Business & Industrial Marketing, 11(3/4), 63–79.
Yaniv, E., & Frakas, F. (2005). The impact of person-organization fit on the corporate brand perception of employees and of customers. Journal of Change Management, 5(4), 447–461.
Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Sciences, 28(2), 195–211.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature
About this chapter
Cite this chapter
Binckebanck, L. (2020). Schnittstellenmanagement zwischen Vertrieb und Marketing durch interaktive Markenführung. In: Binckebanck, L., Hölter, AK., Tiffert, A. (eds) Führung von Vertriebsorganisationen. Edition Sales Excellence. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-26727-8_16
Download citation
DOI: https://doi.org/10.1007/978-3-658-26727-8_16
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-26726-1
Online ISBN: 978-3-658-26727-8
eBook Packages: Business and Economics (German Language)