Abstract
In 1994, a Ph.D.‐study started regarding pharmacy, organization and management (APOM) in the Netherlands. This article describes the final phase of the study in community pharmacy practice: managerial problems in change to the customer and the difference between supported pharmacy managers and independent ones. It appeared that pharmacy managers experienced problems with the formulation and use of aims, norms, and measurements. Although many organizations operating in the pharmaceutical sector are a good source for new ideas, they lack to have the proper support for these problems. The difference between supported and independent pharmacy managers was minimal in the change to the customer. Pharmacy managers are in need of micro‐instrumentalization: aims, norms, and monitor instruments for customer activities applicable at their own pharmacy. Moreover, pharmacy managers will have to learn how to deal with the tension between money and care in order to improve the 'grip' on their organization.
Similar content being viewed by others
References
Mobach MP, Werf JJ van der, Tromp TFJ. APOM-project: a first study of pharmacy organization and management. Pharm World Sci 1998;20(5):219-24.
Mobach MP, Werf JJ van der, Tromp TFJ. APOM-project: a survey of pharmacy organization and management. Pharm World Sci 1998;20(6):248-52.
Checkland P. Systems Thinking, Systems Practice. Chichester: John Wiley and Sons. First Edition 1981. 1993.
Checkland P, Scholes J. Soft Systems Methodology in Action. Chichester: John Wiley and Sons. 1990:36-42.
Checkland P, Holwell S. Information, Systems, and Information Systems Bmaking sense of the field. Chichester: John Wiley and Sons. 1998.
Mobach MP. Thought and Action: Change to the Customer in Community Pharmacy Practice. Ridderkerk: Ridderprint. Thesis. September 1999.
Simon HA. Administrative Behaviour-a Study of Decision-Making Processes in Administrative Organization. New York: The Macmillan Company. First edition: 1945. 1965.
Vickers G. The art of Judgement Ba Study of Policy Making. London: Harper & Row Publishers. First Edition: 1965. 1983.
Vickers G. Human Systems are Different. London: Harper & Row Publishers. 1983.
Schön DA. The Reflective Practitioner-How Professionals Think in Action. New York: Basic Books, Inc., Publishers. 1983.
Wilson B. Systems: Concepts, Methodologies and Applications. Chichester: John Wiley & Sons. First edition 1984. 1990.
Leeuw ACJ de. Organisaties: Management, Analyse, Ontwerp en Verandering-een systeemvisie. Meppel: Van Gorcum. 1990.
Leeuw ACJ de. Besturen van Veranderingsprocessen. Meppel: Van Gorcum. 1994.
Venema FJ. Farmaceutische patiëntenzorg zaak van het gehele apotheekteam BSIG officieel gepresenteerd. Pharm Weekbl. 1998;133(19):738-9.
Mintzberg H. The Structuring of Organizations. Englewood Cliffs: Prentice-Hall. 1979.
Werf JJ van der. Openbare apotheker op een kruispunt Bmarktwerking in een gepolitiseerde branche!? Pharm Weekbl. 1996;131(6):160-4.
Schneider HJ. Voorzitter stuurgroep kwaliteit en doelmatigheid farmaceutische zorg lange termijn. Advies stuurgroep kwaliteit en doelmatigheid farmaceutische zorg lange termijn. Mei 1998.
Coalition Agreement. Regeerakkoord 1998. Ministerie van Algemene Zaken. 1998:38-39.
Björnberg A. Annual Report 1997 Apoteket AB. Stockholm: Lexivision/ins. 1998:4.
Rights and permissions
About this article
Cite this article
Mobach, M.P., van der Werf, J.J. & Tromp, T.(.F. APOM‐project: managing change to the customer in community pharmacy practice. Pharm World Sci 21, 205–209 (1999). https://doi.org/10.1023/A:1008758331433
Issue Date:
DOI: https://doi.org/10.1023/A:1008758331433