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Application of Quality of Experience in Networked Services: Review, Trend & Perspectives

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Abstract

Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user’s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.

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Acknowledgments

The work is supported by the National Key R&D Program of China under grant No. 2017YFB0801801, the National Science Foundation of China (NSFC) under grant No. 61472108 and 61672186.

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  1. School of Computer Science & Technology, Harbin Institute of Technology, Harbin, China

    Asif Ali Laghari, Hui He & Muhammad Shafiq

  2. University of Plymouth, Plymouth, UK

    Asiya Khan

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  1. Asif Ali Laghari
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The first author has conducted the research and written the paper and the third author has set the template and format of the paper. Rest of the authors have reviewed the paper to set the context and contributed as experts of fields.

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Laghari, A.A., He, H., Shafiq, M. et al. Application of Quality of Experience in Networked Services: Review, Trend & Perspectives. Syst Pract Action Res 32, 501–519 (2019). https://doi.org/10.1007/s11213-018-9471-x

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