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Handbook of Systems Sciences pp 1–26Cite as

Delivering System Value: A Systematic Approach

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Abstract

When engineering a system, it is sometimes difficult to understand and address the value expectations of different stakeholders with much certainty. While engineering processes are devised to build quality into the system, the ultimate goal is to deliver value to all stakeholders, which might or might not directly correlate to the usual factors of quality deemed to be important. In this chapter, a systematic approach is presented that utilizes four quadrants: value understanding, value characterization, value proposition, and value realization. This approach will help maximize delivery of system value. Conceptual foundations from the literature for value are discussed.

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Author information

Authors and Affiliations

  1. TCS Research, Tata Consultancy Services, Pune, Maharashtra, India

    Anand Kumar

Authors
  1. Anand Kumar
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Corresponding author

Correspondence to Anand Kumar .

Editor information

Editors and Affiliations

  1. Department of Leadership and Management, Saybrook University, Ashland, KY, USA

    Gary S. Metcalf

  2. Grad Sch of Decision Sci & Tech, Tokyo Institute of Technology Grad Sch of Decision Sci & Tech, Meguro-ku, Tokyo, Japan

    Kyoichi Kijima

  3. CABSSS, Tokyo Institute of Technology CABSSS, Yokohama, Kanagawa, Japan

    Hiroshi Deguchi

Section Editor information

  1. No affiliation provided

    James Martin

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© 2020 Springer Nature Singapore Pte Ltd.

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Kumar, A. (2020). Delivering System Value: A Systematic Approach. In: Metcalf, G.S., Kijima, K., Deguchi, H. (eds) Handbook of Systems Sciences. Springer, Singapore. https://doi.org/10.1007/978-981-13-0370-8_21-1

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  • DOI: https://doi.org/10.1007/978-981-13-0370-8_21-1

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-0370-8

  • Online ISBN: 978-981-13-0370-8

  • eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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