Skip to main content

Consequences of Workplace Bullying for Individuals, Organizations and Society

  • Living reference work entry
  • First Online:

Part of the book series: Handbooks of Workplace Bullying, Emotional Abuse and Harassment ((HWBEAH,volume 2))

Abstract

The past three to four decades have provided solid evidence that workplace bullying can be a severe stressor that may affect the mental and physiological health as well as the well-being of the targets. Other consequences of workplace bullying remain, however, widely unexplored. The goal of the present chapter is to provide a state-of-the-art overview of the existing international evidence about the different effects of workplace bullying that, reaching beyond reduced individual well-being and poor mental and physiological health, focus on the further consequences for individuals, organizations and society. To this end, the chapter begins by introducing the key theoretical approaches within this field of research, including Leymann’s model of the development of workplace bullying, the transactional theory of stress, the cognitive activation theory of stress (CATS), the stress-as-offence-to-self (SOS) perspective, the structural empowerment theory and the self-determination theory (SDT). After this introduction, the chapter summarizes the existing research investigating the impact of workplace bullying on a diverse array of individual, organizational and societal problems, including sickness absence, job turnover, unemployment and drop-out from a trade, early retirement and disability retirement, quality of care and patient safety in the healthcare sector as well as suicidal ideation and suicidal behaviour. The concluding remarks outline the main gaps in the current knowledge and discuss future research directions that are needed to enrich our understanding of the individual, organizational and societal consequences of workplace bullying. Finally, the limitations of the present chapter are highlighted.

This is a preview of subscription content, log in via an institution.

References

  • Aiken, L. H., et al. (2012). Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ, 344, e1717.

    Article  PubMed  PubMed Central  Google Scholar 

  • Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717–741.

    Article  PubMed  Google Scholar 

  • Ariza-Montez, A., Leal-Rodriguez, A. L., & Leal-Millan, A. G. (2015). A comparative study of workplace bullying among public and private employees in Europe. Journal of Occupational and Environmental Medicine, 57, 695.

    Article  Google Scholar 

  • Balducci, C., Fraccaroli, F., & Schaufeli, W. B. (2011). Workplace bullying and its relation with work characteristics, personality, and post-traumatic stress symptoms: An integrated model. Anxiety, Stress, and Coping, 24(5), 499–513.

    Article  PubMed  Google Scholar 

  • Ball, J. E., Griffiths, P., Raffety, A. M., Lindqvist, R., Murrells, T., & Tishelman, C. (2016). A cross sectional study of ‘care left undone’ on nursing shifts in hospitals. Journal of Advanced Nursing, 72, 2086–2097.

    Article  PubMed  Google Scholar 

  • Berry, P. A., Gillespie, G. L., Gates, D., & Schafer, J. (2012). Novice nurse productivity following workplace bullying. Journal of Nursing Scholarship, 44(1), 80–87.

    Article  PubMed  Google Scholar 

  • Campion, M. A. (1991). Meaning and measurement of turnover: Comparison of alternative measures and recommendations for research. Journal of Applied Psychology, 76(2), 199.

    Article  Google Scholar 

  • Castronovo, M. A., Pullizzi, A., & Evans, S. (2016). Nurse bullying: A review and a proposed solution. Nursing Outlook, 64(3), 208–214.

    Article  PubMed  Google Scholar 

  • Chu, C. H., Wodchis, W. P., & McGilton, K. S. (2014). Turnover of regulated nurses in long-term care facilities. Journal of Nursing Management, 22(5), 553–562.

    Article  PubMed  Google Scholar 

  • Clausen, T., Hogh, A., & Borg, V. (2012). Acts of offensive behaviour and risk of long-term sickness absence in the Danish elder-care services: A prospective analysis of register-based outcomes. International Archives of Occupational and Environmental Health, 85(4), 381–387.

    Article  PubMed  Google Scholar 

  • Clausen, T., Hogh, A., Carneiro, I. G., & Borg, V. (2013). Does psychological well-being mediate the association between experiences of acts of offensive behaviour and turnover among care workers? A longitudinal analysis. Journal of Advanced Nursing, 69(6), 1301–1313.

    Article  PubMed  Google Scholar 

  • Clausen, T., et al. (2016). Exposure to negative acts and risk of turnover: A study of a register-based outcome among employees in three occupational groups. International Archives of Occupational and Environmental Health, 89(8), 1269–1278. https://doi.org/10.1007/s00420-016-1161-3.

    Article  PubMed  Google Scholar 

  • Coomber, B., & Barriball, K. L. (2007). Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: A review of the research literature. International Journal of Nursing Studies, 44(2), 297–314.

    Article  PubMed  Google Scholar 

  • Dabney, B. W., & Kalisch, B. J. (2015). Nurse staffing levels and patient-reported missed nursing care. Journal of Nursing Care Quality, 30, 306–312.

    Article  PubMed  Google Scholar 

  • Dang, D., Bae, S.-H., Karlowicz, K. A., & Kim, M. T. (2016). Do clinician disruptive behaviors make an unsafe environment for patients? Journal of Nursing Care Quality, 31(2), 115–123.

    Article  PubMed  Google Scholar 

  • Deci, E. L., & Ryan, R. M. (2008). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology, 49(3), 182.

    Google Scholar 

  • Dellve, L., Lagerström, M., & Hagberg, M. (2003). Work-system risk factors for permanent work disability among home-care workers: A case-control study. International Archives of Occupational and Environmental Health, 76(3), 216–224.

    PubMed  Google Scholar 

  • Dewitty, V. P., Osborne, J. W., Friesen, M. A., & Rosenkranz, A. (2009). Workforce conflict: What’s the problem? Nursing Management, 40(5), 31–33.

    Article  Google Scholar 

  • Djurkovic, N., McCormack, D., & Casimir, G. (2008). Workplace bullying and intention to leave: The moderating effect of perceived organizational support. Human Resource Management Journal, 18(4), 405–422.

    Article  Google Scholar 

  • Duffield, C. M., Roche, M. A., Homer, C., Buchan, J., & Dimitrelis, S. (2014). A comparative review of nurse turnover rates and costs across countries. Journal of Advanced Nursing, 70(12), 2703–2712.

    Article  PubMed  Google Scholar 

  • Ejaz, F. K., Bukach, A. M., Dawson, N., Gitter, R., & Judge, K. S. (2015). Examining direct service worker turnover in three long-term care industries in Ohio. Journal of Aging & Social Policy, 27(2), 139–155.

    Article  Google Scholar 

  • Estryn-Behar, M., et al. (2008). Violence risks in nursing – Results from the European ‘NEXT’ Study. Occupational Medicine, 58(2), 107–114.

    Article  PubMed  Google Scholar 

  • Etienne, E. (2014). Exploring workplace bullying in nursing. Workplace Health & Safety, 62(1), 6–11.

    Article  Google Scholar 

  • Fridriksson, J. F., et al. (2017). Working environment and work retention (Vol. 559). Nordic Council of Ministers.

    Google Scholar 

  • Glambek, M., Skogstad, A., & Einarsen, S. (2015). Take it or leave: A five-year prospective study of workplace bullying and indicators of expulsion in working life. Industrial Health, 53(2), 160–170.

    Article  PubMed  Google Scholar 

  • Glambek, M., Skogstad, A., & Einarsen, S. (2016). Do the bullies survive? A five-year, three-wave prospective study of indicators of expulsion in working life among perpetrators of workplace bullying. Industrial Health, 54(1), 68–73. https://doi.org/10.2486/indhealth.2015-0075.

    Article  PubMed  Google Scholar 

  • Grynderup, M. B., et al. (2016). Does perceived stress mediate the association between workplace bullying and long-term sickness absence? Journal of Occupational and Environmental Medicine, 58(6), e226–e230. https://doi.org/10.1097/JOM.0000000000000750.

    Article  PubMed  Google Scholar 

  • Hanley, G. M., & O’Rourke, A. (2016). The race without a finishing line: Legislative means for confronting bullying in the Australian workplace. Asia Pacific Journal of Human Resources, 54, 352–368. https://doi.org/10.1111/1744-7941.12093.

    Article  Google Scholar 

  • Hansen, Å. M., et al. (2018). Does workplace bullying affect long-term sickness absence among coworkers? Journal of Occupational and Environmental Medicine, 60(2), 132–137.

    Article  PubMed  Google Scholar 

  • Hauge, L. J., Skogstad, A., & Einarsen, S. (2007). Relationships between stressful work environments and bullying: Results of a large representative study. Work and Stress, 21(3), 220–242.

    Article  Google Scholar 

  • Hayes, L. J., et al. (2012). Nurse turnover: A literature review – An update. International Journal of Nursing Studies, 49(7), 887–905. https://doi.org/10.1016/j.ijnurstu.2011.10.001.

    Article  PubMed  Google Scholar 

  • Hoel, H., Sheehan, M. J., Cooper, C. L., & Einarsen, S. (2011). Chapter 5. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and harassment in the workplace. CRC Press.

    Google Scholar 

  • Hogh, A., Hoel, H., & Carneiro, I. C. (2011). Bullying and employee turnover among healthcare workers: A three-wave prospective study. Journal of Nursing Management, 19, 742–751.

    Article  PubMed  Google Scholar 

  • Hogh, A., Giver, H., Hannerz, H., & Pedersen, B. H. (2012). Bullying and violence as predictors of drop out in the elder care two years later. Scandinavian Journal of Caring Sciences, 26, 730–737.

    Article  PubMed  Google Scholar 

  • Hogh, A., et al. (2016). Negative acts at work as potential bullying behavior and depression: Examining the direction of the association in a 2-year follow-up study. Journal of Occupational and Environmental Medicine, 58(3), e72–e79. https://doi.org/10.1097/JOM.0000000000000622.

    Article  PubMed  Google Scholar 

  • Hogh, A., Baernholdt, M., & Clausen, T. (2018). Impact of workplace bullying on missed nursing care and quality of care in the eldercare sector. International Archives of Occupational and Environmental Health, 1–8. https://doi.org/10.1007/s00420-018-1337-0.

    Article  PubMed  Google Scholar 

  • Houck, N. M., & Colbert, A. M. (2017). Patient safety and workplace bullying: An integrative review. Journal of Nursing Care Quality, 32(2), 164–171.

    Article  PubMed  Google Scholar 

  • Janssens, H., et al. (2016). The indirect association of job strain with long-term sickness absence through bullying: A mediation analysis using structural equation modeling. BMC Public Health, 16(1), 851.

    Article  PubMed  PubMed Central  Google Scholar 

  • Joseph, S. (1999). Attributional processes, coping and post-traumatic stress disorders. In W. Yule (Ed.), Post-traumatic stress disorders concepts and therapy (pp. 52–70). Chichester: Wiley.

    Google Scholar 

  • Lac, G., Dutheil, F., Brousse, G., Triboulet-Kelly, C., & Chamoux, A. (2012). Saliva DHEAS changes in patients suffering from psychopathological disorders arising from bullying at work. Brain and Cognition, 80(2), 277–281.

    Article  PubMed  Google Scholar 

  • LaMontagne, A. D., & Milner, A. (2016). Working conditions as modifiable risk factors for suicidal thoughts and behaviours. Occupational and Environmental Medicine. https://doi.org/10.1136/oemed-2016-104036.

    Article  PubMed  Google Scholar 

  • Laschinger, H. K. S., Finegan, J., Shamian, J., & Wilk, P. (2001). Impact of structural and psychological empowerment on job strain in nursing work settings: Expanding Kanter’s model. Journal of Nursing Administration, 31(5), 260–272.

    Google Scholar 

  • Laschinger, H. K. S. (2014). Impact of workplace mistreatment on patient safety risk and nurse-assessed patient outcomes. The Journal of Nursing Administration, 44(5), 284–290.

    Article  PubMed  Google Scholar 

  • Lazarus, R. S. (1999). Stress and emotion – A new synthesis. London: Free Association Books.

    Google Scholar 

  • Lazarus, R. S., & Folkman, S. (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1, 141–169.

    Article  Google Scholar 

  • Leach, L. S., Poyser, C., & Butterworth, P. (2017). Workplace bullying and the association with suicidal ideation/thoughts and behaviour: A systematic review. Occupational and Environmental Medicine, 74(1), 72–79.

    Google Scholar 

  • LeBlanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology, 87(3), 444.

    Article  PubMed  Google Scholar 

  • Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5(2), 165–184.

    Article  Google Scholar 

  • Leymann, H., & Gustafsson, A. (1996). Mobbing at work and the development of post-traumatic stress disorder. European Journal of Work and Organizational Psychology, 5(2), 251–275.

    Article  Google Scholar 

  • McTernan, W. P., Dollard, M. F., & LaMontagne, A. D. (2013). Depression in the workplace: An economic cost analysis of depression related productivity loss attributable to job strain and bullying. Work and Stress, 27(4), 321–338.

    Article  Google Scholar 

  • Nabe-Nielsen, K., et al. (2016). The role of poor sleep in the relation between workplace bullying/unwanted sexual attention and long-term sickness absence. International Archives of Occupational and Environmental Health, 89(6), 967–979. https://doi.org/10.1007/s00420-016-1136-4.

    Article  PubMed  Google Scholar 

  • Nabe-Nielsen, K., et al. (2017). The role of psychological stress reactions in the longitudinal relation between workplace bullying and turnover. Journal of Occupational and Environmental Medicine, 59(7), 665–672.

    Article  PubMed  Google Scholar 

  • Niedhammer, I., Chastang, J. F., Sultan-Taieb, H., Vermeylen, G., & Parent-Thirion, A. (2013). Psychosocial work factors and sickness absence in 31 countries in Europe. European Journal of Public Health, 23(4), 622–629. https://doi.org/10.1093/eurpub/cks124.

    Article  PubMed  Google Scholar 

  • Nielsen, M. B., Nielsen, G. H., Notelaers, G., & Einarsen, S. (2015). Workplace bullying and suicidal ideation: A 3-wave longitudinal Norwegian study. American Journal of Public Health, 105(11), e23–e28. https://doi.org/10.2105/AJPH.2015.302855.

    Article  PubMed  PubMed Central  Google Scholar 

  • Nielsen, M. B., Einarsen, S., Notelaers, G., & Nielsen, G. H. (2016a). Does exposure to bullying behaviors at the workplace contribute to later suicidal ideation? A three-wave longitudinal study. Scandinavian Journal of Work, Environment & Health, 42(3), 246–250.

    Google Scholar 

  • Nielsen, M. B., Indregard, A.-M. R., & Øverland, S. (2016b). Workplace bullying and sickness absence: A systematic review and meta-analysis of the research literature. Scandinavian Journal of Work, Environment & Health, 42(5), 359–370.

    Google Scholar 

  • Nielsen, M. B., Emberland, J. S., & Knardahl, S. (2017). Workplace bullying as a predictor of disability retirement: A prospective registry study of Norwegian employees. Journal of Occupational and Environmental Medicine, 59(7), 609.

    Article  PubMed  PubMed Central  Google Scholar 

  • O’Rourke, A., & Antioch, S. K. (2016). Workplace bullying laws in Australia: Placebo or panacea? Common Law World Review, 45(1), 3–26.

    Article  Google Scholar 

  • Oh, H., Uhm, D.-c., & Yoon, Y. J. (2016). Workplace bullying, job stress, intent to leave, and nurses’ perceptions of patient safety in South Korean hospitals. Nursing Research, 65(5), 380–388.

    Google Scholar 

  • Ortega, A., Christensen, K. B., Hogh, A., Rugulies, R., & Borg, V. (2011). One year prospective study on the effect of workplace bullying on long-term sickness absence. Journal of Nursing Management, 19, 752–759.

    Article  PubMed  Google Scholar 

  • Purpora, C., Blegen, M. A., & Stotts, N. A. (2015). Hospital staff registered nurses’ perception of horizontal violence, peer relationships, and the quality and safety of patient care. Work, 51(1), 29–37.

    Article  PubMed  Google Scholar 

  • Reme, S. E., Eriksen, H. R., & Ursin, H. (2008). Cognitive activation theory of stress – How are individual experiences mediated into biological systems? Social Journal of Well-Being and Emotional Health, 6, 177–183.

    Google Scholar 

  • Roch, G., Dubois, C. A., & Clarke, S. P. (2014). Organizational climate and hospital nurses’ caring practices: A mixed methods study. Research in Nursing & Health, 37, 229–240.

    Article  Google Scholar 

  • Romeo, L., et al. (2013). MMPI-2 personality profiles and suicidal ideation and behavior in victims of bullying at work: A follow-up study. Violence and Victims, 28(6), 1000–1014.

    Article  PubMed  Google Scholar 

  • Routley, V. H., & Ozanne-Smith, J. E. (2012). Work-related suicide in Victoria, Australia: A broad perspective. International Journal of Injury Control and Safety Promotion, 19(2), 131–134.

    Article  PubMed  Google Scholar 

  • Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68.

    Google Scholar 

  • Sansone, R. A., & Sansone, L. A. (2015). Workplace bullying: A tale of adverse consequences. Innovations in Clinical Neuroscience, 12(1–2), 32.

    PubMed  PubMed Central  Google Scholar 

  • Schnohr, C. W., Keiding, H., Grynderup, M. B., Hansen, A. M., & Hogh, A. (2015). How to improve your paper with a cost of illness analysis: Providing an example on bullying among social care workers in elder care. Journal of Occupational and Environmental Medicine, 57(6), e64. https://doi.org/10.1097/JOM.0000000000000471.

    Article  PubMed  Google Scholar 

  • Schubert, M., Glass, T. R., Clarke, S. P., Aiken, L. H., Schaffert-Witvliet, B., Sloane, D. M., et al. (2008). Rationing of nurse care and its relationship to patient outcomes: The Swiss extension of the International Hospital Outcomes Study. International Journal for Quality in Health Care, 20, 227–237.

    Article  PubMed  PubMed Central  Google Scholar 

  • Semmer, N. K., Jacobshagen, N., Meier, L. L., & Elfering, A. (2007). Occupational stress research: The “stress-as-offense-to-self” perspective. In J. Houdmont & S. McIntyre (Eds.), Occupational health psychology: European perspectives on research, education and practice (2nd ed., pp. 43–60). ISMAI Publishers.

    Google Scholar 

  • Stromholm, T., Pape, K., Ose, S. O., Krokstad, S., & Bjorngaard, J. H. (2015). Psychosocial working conditions and sickness absence in a general population: A cohort study of 21,834 workers in Norway (The HUNT Study). Journal of Occupational and Environmental Medicine, 57(4), 386–392. https://doi.org/10.1097/JOM.0000000000000362.

    Article  PubMed  Google Scholar 

  • Trépanier, S., Fernet, C., & Austin, S. (2013). Workplace bullying and psychological health at work: The mediating role of satisfaction of needs for autonomy, competence and relatedness. Work and Stress, 27(2), 123–140.

    Article  Google Scholar 

  • Ursin, H., & Eriksen, H. R. (2004). The cognitive activation theory of stress. Psychoneuroendocrinology, 29, 567–592.

    Article  PubMed  Google Scholar 

  • Van Orden, K. A., Witte, T. K., Cukrowicz, K. C., Braithwaite, S. R., Selby, E. A., & Joiner, T. E., Jr. (2010). The interpersonal theory of suicide. Psychological Review, 117(2), 575.

    Google Scholar 

  • WHO. (2017). WHO | Suicide data – World Health Organization.

    Google Scholar 

  • Wilson, B. L., Diedrich, A., Phelps, C. L., & Choi, M. (2011). Bullies at work: The impact of horizontal hostility in the hospital setting and intent to leave. Journal of Nursing Administration, 41(11), 453–458.

    Article  PubMed  Google Scholar 

  • Zapf, D., & Einarsen, S. (2005). Mobbing at work: Escalated conflicts in organizations, Chapter 10. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior. Washington, DC: American Psychological Association.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Annie Hogh .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Singapore Pte Ltd.

About this entry

Check for updates. Verify currency and authenticity via CrossMark

Cite this entry

Hogh, A., Clausen, T., Bickmann, L., Hansen, Å.M., Conway, P.M., Baernholdt, M. (2019). Consequences of Workplace Bullying for Individuals, Organizations and Society. In: D'Cruz, P., et al. Pathways of Job-related Negative Behaviour. Handbooks of Workplace Bullying, Emotional Abuse and Harassment, vol 2. Springer, Singapore. https://doi.org/10.1007/978-981-10-6173-8_8-1

Download citation

  • DOI: https://doi.org/10.1007/978-981-10-6173-8_8-1

  • Received:

  • Accepted:

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-10-6173-8

  • Online ISBN: 978-981-10-6173-8

  • eBook Packages: Springer Reference Behavioral Science and PsychologyReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

Publish with us

Policies and ethics