Abstract
There is an increasing awareness that many everyday products and services present challenges and difficulties to potential users. These difficulties may arise because the products and services have not been designed to allow for the full range of functional capabilities of the users who wish to use them. Medical conditions, accidents, ageing, or genetic predisposition means that most people will at some point experience functional impairments that make everyday products and services difficult to use. This chapter aims to introduce readers to the needs of the full range of users and provide an introduction to how they can develop more inclusive products and services. It addresses the principal approaches and tools to designing for inclusivity as well as the underlying rationale for why companies and designers need to consider this important set of users.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
ACSO (2007) American Community Survey 2004 subject definitions. American Community Survey Office, US Census Bureau
ADA (1990) Americans with Disabilities Act (US Public Law 101-336)
Benktzon M (1993) Designing for our future selves: the Swedish experience. Appl Ergon 24(1):19–27
Beyer H, Holtzblatt K (1998) Contextual design: defining customer-centered systems. Morgan Kaufmann, San Francisco
Biswas P, Robinson P (2008) Automatic evaluation of assistive interfaces. In: Proceedings of the 13th ACM international conference on intelligent user interfaces, pp 247–256
BSI (2005) BS 7000-6:2005 design management systems. Managing inclusive design. Guide. British Standards Institution, London
Card SK, Moran TP, Newell A (1983) The psychology of human-computer interaction. Lawrence Erlbaum, Hillsdale
Cassim J (2004) Cross-market product and service innovation – the DBA challenge example. In: Keates S et al (eds) Designing a more inclusive world. Springer, London, pp 11–19
CHRA (1985) Canadian Human Rights Act (R.S. 1985, c. H-6)
Christensen K, Doblhammer G, Rau R, Vaupel JW (2009) Ageing populations: the challenges ahead. Lancet 374(9696):1196–1208
Clarkson PJ, Keates S (2002) Quantifying design exclusion. In: Keates S, Clarkson PJ, Langdon PM, Robinson P (eds) Universal access and assistive technology. Springer, London, pp 23–32
Cooper A (1999) The inmates are running the asylum. SAMS Publishing, Indianapolis
DDA (1992) Disability Discrimination Act 1992 (Australia)
DDA (1995) Disability Discrimination Act 1995 (c. 50)
DTI (2000) A study on the difficulties disabled people have when using everyday consumer products. Government Consumer Safety Research, Department of Trade and Industry, London
Erlandson RF (2008) Universal and accessible design for products, services, and processes. CRC Press, Boca Raton
Follette Story M (2001) The principles of universal design. In: Preiser W, Ostroff E (eds) Universal design handbook. McGraw-Hill, New York
Grundy E, Ahlburg D, Ali M, Breeze E, Sloggett A (1999) Disability in Great Britain: results from the 1996/7 disability follow-up to the Family Resources Survey. Charlesworth Group, Huddersfield
ISO (2010) ISO 9241–210:2010 Ergonomics of human-system interaction – part 210: human-centred design for interactive systems. International Standards Organisation, Geneva
Keates S (2007) Designing for accessibility: a business guide to countering design exclusion. Lawrence Erlbaum, Mahwah
Keates S, Clarkson PJ (2003) Countering design exclusion: an introduction to inclusive design. Springer, London
Keates S, Langdon P, Clarkson PJ, Robinson P (2002) User models and user physical capability. User Modeling and User-Adapted Interaction (UMUAI). Wolters Kluwer 12(2–3):139–169
Keates S, Adams R, Bodine C, Czaja S, Gordon W, Gregor P, Hacker E, Hanson V, Kemp J, Laff M, Lewis C, Pieper M, Richards J, Rose D, Savidis A, Schultz G, Snayd P, Trewin S, Varker P (2007) Cognitive and learning difficulties and how they affect access to IT systems. Int J Univers Access Inf Soc, Springer 5(4):329–339
Looms PO (2011) Making television accessible. International Telecommunication Union, Geneva
Nielsen J (1993) Usability engineering. Morgan Kaufman, San Francisco
Norman D (1988) The design of everyday things. The MIT Press, London/Cambridge, MA
ONS (2011) People with disabilities in the labour market, 2011. Office for National Statistics, London
ONS (2013) Internet access quarterly update, Q1 2013. Office for National Statistics, London
Sec508 (1998) Section 508 of the Rehabilitation Act (29 U.S.C. ‘794 d), as amended by the Workforce Investment Act of 1998 (US Public Law 105–220), 7 Aug 1998
Shneiderman B, Plaisant C (2010) Designing the user interface: strategies for effective human-computer interaction, 5th edn. Addison-Wesley, Reading
United Nations (2001) World population ageing: 1950–2050. Population Division. Department of Economic and Social Affairs. United Nations, New York
WHO (2013) Disabilities. World Health Organization. Available at http://www.who.int/topics/disabilities/en/. Accessed 10 July 2013
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer Science+Business Media Dordrecht
About this entry
Cite this entry
Keates, S. (2015). Design for the Value of Inclusiveness . In: van den Hoven, J., Vermaas, P., van de Poel, I. (eds) Handbook of Ethics, Values, and Technological Design. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-6970-0_15
Download citation
DOI: https://doi.org/10.1007/978-94-007-6970-0_15
Published:
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-007-6969-4
Online ISBN: 978-94-007-6970-0
eBook Packages: Humanities, Social Sciences and Law