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Business Process Performance Measurement

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Encyclopedia of Big Data Technologies

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Definitions

Business process performance measurement, commonly shortened to process performance measurement (PPM), aims at checking the achievement of strategic and operational goals and supporting decision-making for the continuous optimization of business processes. It involves the definition, gathering, visualization, and analysis of a set of indicators that evaluate performance-relevant data of one or several business processes. These indicators, usually known as process performance indicators (PPIs), are quantifiable metrics that allow an evaluation of the efficiency and effectiveness of business processes and can be measured directly by data generated within the process flow. For instance, one could have a PPI for an order-to-cash process that specifies that its cycle time should be less than 20 working days in order to keep customer satisfaction.

Overview

Traditionally, process performance measurement (PPM) focused on the strategic and tactical level most frequently taking into...

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Author information

Authors and Affiliations

  1. University of Seville, Sevilla, Spain

    Adela del-Río-Ortega, Manuel Resinas & Antonio Ruiz-Cortés

Authors
  1. Adela del-Río-Ortega
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  2. Manuel Resinas
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  3. Antonio Ruiz-Cortés
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Corresponding author

Correspondence to Adela del-Río-Ortega .

Editor information

Editors and Affiliations

  1. Institute of Computer Science, University of Tartu, Tartu, Estonia

    Sherif Sakr

  2. School of Information Technologies, Sydney University, Sydney, Australia

    Albert Y. Zomaya

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del-Río-Ortega, A., Resinas, M., Ruiz-Cortés, A. (2019). Business Process Performance Measurement. In: Sakr, S., Zomaya, A.Y. (eds) Encyclopedia of Big Data Technologies. Springer, Cham. https://doi.org/10.1007/978-3-319-77525-8_99

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