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Global Encyclopedia of Public Administration, Public Policy, and Governance pp 1–5Cite as

Unplanned Change and Crisis Management

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Definition

Unplanned Change – Organizational changes that are not foreseen prior to the need to change, often made necessary by shifts in the organizational environment.

Crisis Management – The process of preparing for, mitigating, responding to, recovering from, and learning from emergency incidents.

Introduction

Organizational crises “forward the awkward dimension of ‘un-ness’: unexpected, unscheduled, unplanned, unprecedented and definitely unpleasant” (Rosenthal and Pijnenburg 1991, p. 1). In both their onset and their impact, crises are inherently unpredictable. Despite the unexpected, unscheduled, and unplanned nature of crises, people in positions of power are expected to respond in a manner that is both scheduled and planned. The general public expects that leaders will have a written response plan to consult, and the ability to offer regular scheduled updates, in the midst of a crisis response. Herein lies a conflict: expectation, scheduling, and planning as a desired...

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Author information

Authors and Affiliations

  1. Miami University, Oxford, OH, USA

    Mahauganee Shaw

Authors
  1. Mahauganee Shaw
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Correspondence to Mahauganee Shaw .

Editor information

Editors and Affiliations

  1. Florida Atlantic University, Boca Raton, Florida, USA

    Ali Farazmand

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© 2017 Springer International Publishing AG

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Shaw, M. (2017). Unplanned Change and Crisis Management. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_748-1

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  • DOI: https://doi.org/10.1007/978-3-319-31816-5_748-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31816-5

  • Online ISBN: 978-3-319-31816-5

  • eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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