Unplanned Change and Crisis Management
Unplanned Change – Organizational changes that are not foreseen prior to the need to change, often made necessary by shifts in the organizational environment.
Crisis Management – The process of preparing for, mitigating, responding to, recovering from, and learning from emergency incidents.
Organizational crises “forward the awkward dimension of ‘un-ness’: unexpected, unscheduled, unplanned, unprecedented and definitely unpleasant” (Rosenthal and Pijnenburg 1991, p. 1). In both their onset and their impact, crises are inherently unpredictable. Despite the unexpected, unscheduled, and unplanned nature of crises, people in positions of power are expected to respond in a manner that is both scheduled and planned. The general public expects that leaders will have a written response plan to consult, and the ability to offer regular scheduled updates, in the midst of a crisis response. Herein lies a conflict: expectation, scheduling, and planning as a desired...
KeywordsOrganizational Change Crisis Management Organizational Leader Crisis Event Crisis Response
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