References
Cross T, Bazron B, Dennis K, Issacs M (1989) Towards a culturally competent system of care, vol I. Georgetown University Child Development Center, CASSP Technical Assistance Center, Washington, DC
Frederickson HG (1971) Toward a new public administration. In: Marini F (ed) Toward a new public administration: the Minnowbrook perspective. Chandler, Scranton
Gilliam FD Jr (1999) The ‘welfare queen’ experiment. Nieman Rep 53(2):49
Kingsley JD (1944) Representative bureaucracy. Antioch Press, Yellow Springs
Krislov S (1974) Representative bureaucracy. Prentice Hall, Englewood Cliffs
Lipsky M (1972) Street-level bureaucracy and the analysis of urban reform. In: Frederickson HG (ed) Politics, public administration, and neighborhood control. Chandler, San Francisco
Lipsky M (1980) Street-level bureaucracy: dilemmas of the individual in public service. Russell Sage Foundation, New York
Mazmanian DA, Sabatier PA (1989) Implementation and public policy. University Press of America, Lanham
Mosher FC (1968) Democracy and the public service. Oxford University Press, New York
Norman-Major KA, Gooden ST (2015) Cultural competency for public administrators. Routledge, New York
Riccucci N (2002) Managing diversity in public sector workforces. Westview Press, Boulder
Rice MF (2007) Promoting cultural competency in public administration and public service delivery: utilizing self-assessment tools and performance measures. J Public Aff Educ 13(1):41–57
Sabharwal M, Levine H, D’Agostino M (2016) A conceptual content analysis of 75 years of diversity research in public administration. Rev Public Pers Adm. Published online in October 2016
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this entry
Cite this entry
Parker, M.A., Shiau, E. (2017). Diversity in Public Personnel. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_513-1
Download citation
DOI: https://doi.org/10.1007/978-3-319-31816-5_513-1
Received:
Accepted:
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-31816-5
Online ISBN: 978-3-319-31816-5
eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences