Definition
Platforms refer to the strategy to connect consumers (citizenships) and developers (government) interested in the outcomes of network interactions.
Introduction
In business administration, the strategic use of business management platforms is recurrent. Magazines are used to connect businesses – through their advertisers – with readers. Trade shows have established themselves around the globe through this same model, serving as the basis for the link between consumers and sellers. With the advancement of technology, companies like Facebook, Google, Alibaba, Uber, and Airbnb used the same format to become leaders in their business segments. The success of this format was then used in public administration, mainly to stimulate social participation and legitimization of governments.
In principle, the adoption of public service platforms has characteristics similar to those of the private market....
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Zarpelon, F., Nardi, V.A.M., Verschoore, J. (2018). Platforms and Public Administration. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3627-1
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DOI: https://doi.org/10.1007/978-3-319-31816-5_3627-1
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