Definition
One-stop-shop model involves integration or amalgamation of related public services to someway render these services seem seamless to service seekers.
Introduction
Contemporary public organizations have increasingly become expressive and complex. This mainly arises from, among others, the pursuit of similarly complex reform approaches in efforts to stay in contact with their environments and in the attempts to ensure control, foster efficiency, coordination, legality, and legitimacy (cf. Christensen and Lægreid 2011; Meyer and Rowan 1977). The adoption of one-stop-shop model should therefore be seen as one of such organizational forms pursued by modern government to respond to the complex needs or interests, environments, and goals faced by public organizations. Indeed, there is a particular global trend with modern governments...
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References
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Onyango, G. (2017). One-Step-Shop in Service Delivery in Kenya. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3308-1
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DOI: https://doi.org/10.1007/978-3-319-31816-5_3308-1
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