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Global Encyclopedia of Public Administration, Public Policy, and Governance pp 1–8Cite as

Performance Management in Social Service Provision

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Synonyms

Contract management; Impact assessment; Performance management; Programme evaluation

Introduction

A global movement of new public management which emerged in the 1980s is characterized by outsourcing the production of public goods and services to private organizations (Denhardt and Denhardt 2000; Haque 2007). Privatization advocates argue that governments will receive better services at lower costs because of the expertise and innovation of private service operators (Van Slyke 2007). Under the influence of new public management and neoliberalism, there is a convergence toward outsourcing social service production to third sector organizations such as nonprofit organizations and social enterprises. For example, in the UK, The Public Services (Social Value) Act 2012 calls for all public sector commissioning to factor in social value and was designed to open up more opportunities for social enterprises to win bids for the delivery of public services.

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Author information

Authors and Affiliations

  1. Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, China

    X. L. Wang

  2. Centre for Civil Society and Governance, University of Hong Kong, Pokfulam, Hong Kong

    X. L. Wang

  3. Faculty of Social Sciences, University of Hong Kong, Pokfulam, Hong Kong

    S. T. Kong

Authors
  1. X. L. Wang
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  2. S. T. Kong
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Corresponding authors

Correspondence to X. L. Wang or S. T. Kong .

Editor information

Editors and Affiliations

  1. Florida Atlantic University, Boca Raton, Florida, USA

    Ali Farazmand

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© 2017 Springer International Publishing AG

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Wang, X.L., Kong, S.T. (2017). Performance Management in Social Service Provision. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_2995-1

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  • DOI: https://doi.org/10.1007/978-3-319-31816-5_2995-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31816-5

  • Online ISBN: 978-3-319-31816-5

  • eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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