Performance Management in Social Service Provision
A global movement of new public management which emerged in the 1980s is characterized by outsourcing the production of public goods and services to private organizations (Denhardt and Denhardt 2000; Haque 2007). Privatization advocates argue that governments will receive better services at lower costs because of the expertise and innovation of private service operators (Van Slyke 2007). Under the influence of new public management and neoliberalism, there is a convergence toward outsourcing social service production to third sector organizations such as nonprofit organizations and social enterprises. For example, in the UK, The Public Services (Social Value) Act 2012 calls for all public sector commissioning to factor in social value and was designed to open up more opportunities for social enterprises to win bids for the delivery of public services.
Previous research on...
KeywordsSocial Service Service User Performance Management Social Enterprise Social Entrepreneur
- Beresford P, Cross S (2011) Involvement and empowerment at the end of life: overcoming the barriers. In: Conway S (ed) Governing death and loss: empowerment, involvement and participation. Oxford University Press, Oxford, pp 53–62Google Scholar
- Croft S, Beresford P (1996) The politics of participation. In: Taylor D (ed) Critical social policy: a reader. Sage Publications, London, pp 175–198Google Scholar
- Cousins JB, Chouinard JA (2012) Participatory evaluation up close: an integration of research-based knowledge. IAP, CharlotteGoogle Scholar
- Gormley WT, Weimer DL (1999) Organizational report cards. Harvard University Press, Cambridge, MAGoogle Scholar
- Gray M, Plath D, Webb SA, Webb S (2009) Evidence-based social work: a critical stance. Routledge, New YorkGoogle Scholar
- Guba EG, Lincoln YS (1989) Fourth generation evaluation. Sage, Newbury ParkGoogle Scholar
- Smith D (2004) Introduction: some versions of evidence-based practice. In: Smith D (ed) Social work and evidence-based practice. Jessica Kingsley Publishers, London, pp 7–28Google Scholar
- Williamson OE (1985) The economic institutions of capitalism: firms, markets, and relational contracting. Free Press, New YorkGoogle Scholar