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Emotional Labor

  • Living reference work entry
  • First Online:
Global Encyclopedia of Public Administration, Public Policy, and Governance

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Synonyms

Display rules; Emotion management

Definition

The regulation of personal emotions to reflect organizational expectations through either the display of appropriate emotions or the suppression of inappropriate ones during interpersonal transactions at work.

Introduction

Emotional labor (EL) is the process of regulating personal emotions to reflect organizational expectations through either the display of appropriate emotions or the suppression of inappropriate ones during interpersonal transactions at work. Analogous to manual labor, emotional labor is a required part of the job and is performed in public for a wage. While manual labor involves the performance of physical work, emotional labor requires emotive work through the management and regulation of emotions. Although the concept of emotional labor originated in the field of sociology, it has recently gained recognition in the field of nonprofit management for increasing operational productivity and client satisfaction,...

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Author information

Authors and Affiliations

  1. Florida International University, Miami, FL, USA

    Christa L. Remington

Authors
  1. Christa L. Remington
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Correspondence to Christa L. Remington .

Editor information

Editors and Affiliations

  1. Florida Atlantic University, Boca Raton, Florida, USA

    Ali Farazmand

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© 2016 Springer International Publishing AG

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Remington, C.L. (2016). Emotional Labor. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_2779-1

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  • DOI: https://doi.org/10.1007/978-3-319-31816-5_2779-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31816-5

  • Online ISBN: 978-3-319-31816-5

  • eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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