Performance of Nonprofit Services

  • Michele TantardiniEmail author
Living reference work entry



Performance measurement is the systematic definition of performance indicators and their measurement along various dimensions of performance (e.g., output, outcome, quality, efficiency, and effectiveness), in order to create empirical evidence of how nonprofit organizations operate and achieve their operational and strategic goals.

Performance management is the systematic use of performance information by managers in order to make decisions that affect the management of the organization itself and the delivery of services to customers, business, and government. The use of performance information can help nonprofit organizations in making a greater impact because decisions hence made are based on real knowledge and empirical data.


The praxis of measuring and managing...

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.School of Public AffairsThe Pennsylvania State University - HarrisburgMiddletownUSA